An assessment is made of the effectiveness of the first year of a delivery system of educational services for citizens involved with the issue of land use in Sioux Falls, South Dakota. One objective, to establish an overall educational program, was successful in that an accepted, dynamic organizational structure was created. A unified and coordinated program dealing with land use issues was not satisfactorily developed. Most successful among the efforts to develop a variety of educational services were "enablers"--individuals working in their local areas on local problems on a face-to-face basis. Other efforts included county forums on land use issues; "fast forum" opinionnaires; radio and television messages; and construction of a computer file of all individuals, organizations, and public officials in the area who are concerned with land use issues. An objective to facilitate citizen efforts to influence public officials and decision makers has not yet been successful. Once citizens become fully informed and adequately organized, it should be possible for them to exert significant influence. Recommendations for the program include unifying a focus on land issues, modifying enabler training programs, quickly producing a tangible outcome from group discussions, and developing a conceptual model and action plan for exerting influence on public decision making. (AV)