This guide for teaching school staff about conflict management is a series of unit modules or minicourses which can be combined to form a program of instruction. This is said to allow the training program to provide remedial or advanced materials for those staff members who need or desire them. Each unit includes a content area, objectives, and related competencies, training activities, training resources, and evaluation. The first two units, on understanding conflict, define conflict and focus on conflict in desegregated school settings. The remaining six units, on managing conflict in desegregated school settings, deal with such topics as recognizing ethnic and cultural differences, understanding academic achievement among ethnic minority and culturally different students, understanding linguistic differences, preparing schools for desegregation, and developing a pluralistic academic curriculum. Materials appended include an outline of an instructional program on conflict management, a guide to problem solving in a desegregated school setting, an example of a role playing simulation on the dynamics of school conflict, and a list of goals for human understanding in conflict situations. (Author/JM)