Guidelines to help ERIC microfiche collection holders acquaint lay persons in their community with the resources available through the ERIC information network are provided. The guidelines were developed following on-site interviews with persons who have expertise in information dissemination and/or who are actively involved in providing information to citizens involved in educational decision making. The document is organized into six sections in addition to the short introduction. Section 2 presents an historical overview of citizen participation in education and discusses the implication of citizen involvement in education for ERIC microfiche collection holders. Section 3 contains the guidelines for ERIC collection holders who wish to develop a citizen outreach program in their service areas. Section 4, an annotated bibliography of materials dealing with citizen participation in education, suggests resource material to help implement the guidelines. Section 5 contains suggestions on how to conduct a workshop for citizen groups. Finally, section 6 describes an action plan for educational problem solving. (Author/DE)