Three empirical research-based chapters comprise this monograph. Each chapter attempts to analyze the problem addressed in such a manner that readers themselves may be induced to innovate solutions. The thrust of the monograph is to engage its audience in a collective positive spirit of innovation for the benefit of institutions that wish to better serve their clientele. The first chapter is an overview of existing health care delivery systems available to the Spanish speaking/surnamed population. Suggestions for innovations are at the level of organizational modifications for community mental health centers. The second chapter deals specifically with the instrumentation of personality assessment and the interpretation of its results. Suggestions for different ways of interpreting results when dealing with the target populations are made. Some directions for the development of more relevant tests are also suggested. The third chapter is concerned with the development of professional personnel and describes an empirical experiment on the ethnic characteristics of the therapists and the impact that such ethnic cues might have on their patients. Suggestions are made as to how best to proceed in the therapeutic relationship between patient and therapist. (Author/AM)