To determine the information needs of residents of small- and medium-sized cities in the manner previously used for large cities in Baltimore, a multistage survey was conducted of randomly-selected households in Syracuse and Elmira, New York. An information need was defined as "a problem or question recognized by an individual for which either information or services are needed." A detailed questionnaire was administered by trained interviewers to elicit how individuals perceived their needs and how certain population subgroups perceived needs. Findings are summarized in terms of general topic areas of concern, frequency of mention, and whether the response was aided or unaided. In general, findings replicated those of the Baltimore study that "the average U.S. urban resident is suffering from a large and ever-growing information crisis." Recommendations for further information-needs studies are included. Appendixes include the sample design, field procedures, and questionnaire. (SK)