School counselors face identity crises since they must respond to the conflicting demands of students, faculty members, administrators, commercial and industrial interests, parents, and the local community. In order to defend themselves against public criticism, counselors must find a way of illustrating their effectiveness. Data obtained from an administration of the IRC Input-Output Analysis of Student Personnel Services (1971-73) was used to determine the performance (objectives, efforts, and outputs) of all Florida community college counselors and of Brevard Community College (BCC) counselors. The major conclusions drawn are: (1) counselors are an effective social force in educational institutions and will remain so as long as their services facilitate the goals of the institution; (2) counselors do have an identity problem; (3) a systems approach to the management of counselor activities can be an effective tool in defining and evaluating the role and effectiveness of community college counselors; and (4) counseling is functioning at a healthy and satisfactory level in Florida community colleges and at BCC. The author recommends the adoption of a systems model by BCC counselors; such as a model will determine the results of exact services provided and will measure the benefits in relation to cost to the institution. A review of pertinent literature and several tables and charts illustrating data are also included. (DC)