In a two-day workshop at the San Francisco Public Library, the staff of the Bay Area Reference Center (BARC) led discussions on how the library can serve as a community information and referral center. Various speakers reviewed the problems and possibilities of such a service and presented guidelines for the establishment, volunteer staffing, and evaluation of a community switchboard service. Several people who worked on local switchboards discussed the techniques which helped them to listen more creatively. The BARC staff enacted a role play that focused on the librarian's concerns over how much counseling is permissable. Librarians for the Peninsula Library System outlined the procedures they used to produce their community resources file, Inforama. The creators of the "Peoples Yellow Pages" answered questions on the development and marketing of this directory of alternative institutions and service agencies. This report is a transcript of the workshop discussions. (Author/SL)