Guidelines, based on an analysis of currently successful work measurement systems found in 10 different Federal agencies, are presented for the development of standards and the use of these data for work measurement. The guidelines were developed in response to significant problems many Federal agency headquarters and staff managers were experiencing with their work measurement systems, and in response to their lack of knowledge and interest in work measurement. The guidelines are, therefore, written in a conversational mode, as a dialog between the author and an imaginary naive and skeptical manager. General in nature, the guidelines require analysis and interpretation before they can be applied. An introductory chapter on the role of work measurement in performance measurement is followed by an explication of the need for quality work measurement standards in the planning and control of budget, manpower, and workload. The steps to be taken in establishing a work measurement system are then laid out, from preliminary considerations to staffing and training, and cost and disincentives are discussed. Maintaining performance is the topic of the final chapter. The book is heavily illustrated with graphs and tables; the appendixes include a breakdown of work measurement techniques. (AJ)