In the fall of 1972, the United States Air Force Academy (USAFA) Library began an internal management survey of its public service reference department (excluding circulation and special collections) with the objectives of streamlining operations and establishing more service points for users. Initial data was called from an earlier user survey. When additional administrative and service data proved necessary, an in-house and an external survey of reference operations was conducted. For the in-house survey, the reference staff formulated a master list of all tasks performed. Individual interviews provided estimates of time spent on tasks on an annual basis. For the external survey, a questionnaire and a copy of the reference task list was completed by the head of public services at each of eight college libraries in Colorado. Survey results indicated that the USAFA Library was very rich in public service resources; its higher costs were largely due to its function as a special, as opposed to a strictly academic library. The survey results have been incorporated into preliminary one-year and five year plans to streamline the public service department of the USAFA Library. (Author/SL)