Operational analysis is defined as a part of formative evaluation, taking place while a course is in progress. Student-perceived problems, as reflected by student-initiated reports, are the source of data for this phase of formative evaluation. The self-reporting techniques can reveal individual differences in student/learning-environment interactions which are not obtainable (or more difficult to obtain) by other means. The individual student's perceptions can then be used to improve the instructional program. This technique (report) is described, and some applications of the data for administrative purposes are discussed. The administrative staffing for the Project IMPACT operational computer-administered instruction course is described. (Author)