Forty-five staff members cooperated with the Association of Research Libraries Management Review and Analysis study at the University of Tennessee/Knoxville (UTK) Library, to determine the effectiveness of present practices and ways to improve services and reduce costs. The report contains introductory chapters on the history, organization, and structure of UTK and its library; the methods of study and UTK trends to be considered; and processes for establishing objectives and goals as well as some specific written objectives. There follow the reports of the several teams on planning, policies, budget, management information flow, organization, supervision, staff development, personnel, and staff interaction. There are hundreds of specific recommendations, including those for long range planning, written policies, new budget formulas, improved information flow, changes in organization of library and staff (with organization charts), increased library instruction, opportunities for professional growth and advancement, and suggestions for more library involvement in university policy, administration, and other activities. Minutes of administration meetings concerning the study are appended, along with the library administration's responses to the recommendations. (LS)