An overview of relevant literature reveals that residents in urban areas apparently have a multitude of nonoccupational information needs which are not being satisfied within the constraints of existing information resources and systems. A conceptual framework was drawn, focusing on four basic components--urban residents, their needs, sources of information, and solutions--and linkages or interactions among them. The Baltimore Urbanized Area was chosen for the investigation, and extensive exploratory work was undertaken towards the end of obtaining data. A survey instrument was developed and pre-tested, then was utilized in gathering data from a cross-sectional random sample of residents. The great quantity of data elicited were analyzed in terms of information needs, information-seeking strategies (behavior), and search outcomes. In a final exploratory testing phase an attempt was made to develop a methodology for assessing the capability of library and information agencies to deal with the problems/questions identified by residents in the earlier survey phase. (Author)