This report outlines a program through which a State Employment Service, using existing resources, can provide employers and their workers with a broad range of technical services in order to improve productivity and make work more tolerable. The report is based on observations and analysis by a team of participant-observers of a Skill Improvement Systems program operated by the Ohio Bureau of Employment Services. The program, originally limited to upgrading, evolved into a broadly based program directed toward improving personnel procedures, training approaches, and other manpower management practices of private companies and government agencies. Sections of this report contain: (1) observations, policy implications, and suggestions for Department of Labor policy makers and program planners in ameliorating the problems of the employed worker, (2) a description of the Ohio project, including a preliminary assessment of outcomes, and (3) a manual of the steps required to plan, implement, and operate a broad employer technical services program. (Author/SB)