In Part I of the Session, Network members describe and compare their experiences in utilizing various aspects of the SUNY Retrieval System including "query" cycle, scan statements, author searches, and book files. Machine problems are discussed as well as options on charging for searches, how much information to retrieve, and serving outside patrons. Suggestions for improvements are brought up including a more detailed search manual and the addition of tradings to the citations. Each library's unique use of the system based on its particular clientele and specific needs is brought out in this section. Part II focuses on the ability of users to successfully retrieve material from the data base in relation to such factors as machine capabilities, search strategy, suitability of search to system, and degree of training of search analysts. The need for identifying those aspects of an on-line information retrieval system which require establishment of particular policies and philosophies of service is made clear in these proceedings. (Author)