The overall purpose of the information and referral (I & R) staff training program is to develop staff competence in providing the services described and outlined in the operation manuals. Although there is some leeway regarding implementation of the full complement of I & R services, the total service as it is envisaged includes provision of information, referral, follow-up, volunteer escort service and outreach. This manual is divided into the following chapters: (1) The Importance of Staff Training; (2) Purpose and Objectives of I & R Training Program; (3) Methods for Training; (4) Formal Training Program; (5) Training in Addition to Formal Training Program; and (6) Training Evaluation. Appendix A contains the course outline, Appendix B presents sample questions and Appendix C is a bibliography. (Other manuals in this series are available as LI 003188 through LI 003195). (Author/NH)