The major purpose of this conference is to strengthen the program leadership function of each Federal Extension Service (FES) staff member. Each member is to (1) understand more about the problems of the disadvantaged, (2) accept FES leadership responsibilities which will result in involvement of these people in FES programs, and (3) increase understanding of the nature of tolerance and its effect on Extension program development with the disadvantaged. The following training strategies fall into three categories: (1) training program for FES staff, (2) training program for State Cooperative Extension Service Directors, and (3) training program for state and county extension service personnel. It is concluded that a comprehensive training program for cooperative extension personnel is essential to speed up the process of improved program performance. Training will help the agency improve its program and services to all citizens. (CK)