The eleven conference papers emphasize the need for research into the "why" and the "who" of the library non-user. Attitudes and environmental factors contributing to non-use are: (1) lack of student motivation by pre-college experience with libraries; (2) failure of instructors to utilize the library except as a reserve collection, (3) failure of librarians to respond to the kinds of needs that exist and (4) lack of understanding by librarians that, to non-users, a library is a complex organization and frequently a frustrating system to use. Effective means of increasing library use include: (1) a better understanding of the information-seeking habits and needs of users, (2) the librarians should spend more time outside the library interacting in student-faculty affairs, (3) the role of the library should touch all facets of the academic community, (4) the development of problem-oriented library training that uses audio-visual media, (5) the training of student reference advisors to interact with students and (6) the orientation of the library to the users thus increasing the probability that the library dynamic processes (question-asking, information-seeking, communication, display, and serendipitous discovery) will be successful within the context of the learning process. (MF)