A change in policy of the Defense Documentation Center (DDC) with regard to supplying hard copy and/or microforms of reports caused problems to users of the DDC Technical Report Service. Discussions among users of the service, a questionnaire survey and committee reports summarized basic user concerns, provided selected statistics and a look at (1) abstract bulletins and indexes, (2) categories for selective dissemination of information (SDI), (3) field office viewing facilities, and (4) acquisitions procedures. The changes recommended in the policies and procedures are: standardization of abstract bulletins and indexes and SDI categories, reestablishment of viewing facilities in the Greater Washington, D.C. area, modification of acquisition procedures and improvement in present DDC services by direct and faster service to users, provision of free hard copies and a policy change on limited documents. (AB)