The University of Washington held two one-week programs for library personnel to provide: (1) background information about disadvantaged and minority groups who are "unreached" by library services; (2) knowledge of "outreach" approaches and materials for use in library services; (3) understanding of, and empathy for, problems of the deprived; (4) awareness of social changes affecting libraries; (5) desire for commitment to the library's major role in changing attitudes and in becoming a vital force in our society. The recommended library service improvement programs are mostly on a small scale, person-to-person approach. Some of the suggestions include: (1) training more ethnic groups to work in libraries, (2) employing bilingual librarians in communities that speak two languages, (3) purchasing library materials that are in the language of the community, (4) purchasing library materials that will help the community understand and solve its problems, (5) working with the Visiting Nurse Association to reach shut-ins and (6) training all staff members to have a friendly and outgoing attitude. (MF)