This report by the campus ombudsman at San Diego State College discusses in the preface some ways of approaching the position and the elements to be included in prospective job descriptions. The report begins with a description of the kind of person needed for such a position, how to establish the office and choose the man, the type of office space that is most desirable, and how the time is spent on a typical day. The second section deals with the types of cases that are not handled, such as counseling or legal problems, and a breakdown of the number and types of cases handled. Some individual cases as well as challenges and difficulties are described, and the success of case work is discussed. The third section discusses the many non-case work activities in which the ombudsman is involved, and his potentially useful role in confrontation situations. (AF)