This unit is one of a series of cross-cultural mini-dramas, and is offered as the prototype audio-visual unit of the Cross-Cultural Communication Packet (CCCP). The objective is to provide insight into the process of cross-cultural communication, and to develop observation skills, or to sensitize the student to concepts which will help him to recognize the symptoms of miscommunication (ethnocentrism, culture shock, empathy, dissonant cultural premises). Specific experiences in a concrete situation are linked to these basic abstract concepts by the mini-drama. It has North American characters with whom the listener can identify. This presentation and group discussion are a part of a process of self-confrontation. Next, a tape-recorded slide-lecture concentrates on explaining the events and logically connecting them with a theoretical model of socio-cultural patterns and interaction processes, both verbal and non-verbal. Here, the arts of asking questions and listening objectively are considered vital. A text is included that can be used as either a pre-test or post-test to evaluate instructional effectiveness. The source of these materials is the subject data gathered in the original research project, which is reviewed in SO 000 107, ED 023 337, ED 023 338, ED 023 339. (SBE)