This manual is concerned with the tasks and training needs of front office personnel in hotels. After discussion of selection and qualifications of such personnel, the perfect receptionist is described in terms of personality, appearance, and deportment. Then follows a detailed listing of tasks--basic tasks, such as reception, bookkeeping, cash, enquiries, and communications; and certain supplementary tasks such as the use of foreign languages. Available courses for those wishing to make a career in hotel reception are described; types of job training are suggested as well as useful training aids. (DM)