The general purpose of this book is to examine applications of the component approach to sensitivity training. Chapter 2 examines the goals of training and considers each of the components (level of perception, spread of perception, empathy, observation, stereotypes, and the individual), together with interaction studies, filmed and taped interviews, and other means of measuring components. Subsequent chapters describe the nature and significance of the six components, indicate the elements involved in forming impressions and making predictions about people and their behavior, and suggest ways of improving sensitivity by reducing errors in perception and generalization. Also discussed are causes of insensitivity, traits of sensitive people, and the place of sensitivity as a goal in the educational system. The document includes two indexes and an extensive bibliography. (ly)