This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

Undergraduate research is important for preparing the next generation of scholars in family and consumer sciences (FCS). The Research Resource Guide (RRG) was developed in response to that need; it provides comprehensive information on the research process for faculty to incorporate into undergraduate courses. The RRG comprises three levels: (a)…

Education data can empower educators, students, parents, and policymakers with the information they need to make the best decisions to improve student achievement, information that can move the nation toward an education system in which every student graduates prepared for college and career. Safeguarding the privacy of student data is a critical…

We present an innovative course-based undergraduate research experience curriculum focused on the characterization of single point mutations in p53, a tumor suppressor gene that is mutated in more than 50% of human cancers. This course is required of all introductory biology students, so all biology majors engage in a research project as part of…

This study explores how 10 principals in mostly-Black U.S. urban elementary schools staffed by mostly-White faculty understood and experienced the manifestations of racial differences. Narrative inquiry with nearly 700 pages of transcript data yielded three themes: (1) gradients of color-conscious leadership, (2) principals as moral agents, and…

This guide is designed to facilitate self-studies of planning and implementation of state-required summer reading camp programs for grade 3 students who scored at the lowest level on the state reading assessment. It provides a template for data collection and guiding questions for discussion that may improve instruction and increase the number of…

This mixed method study explored and analyzed instructional strategies utilized by algebra teachers whose students' coursework culminated in the New York State Regents Examination in Integrated Algebra and for whom 50% of the tested cohort earned mastery level (85 or higher) on the examination. The targeted populations were eighth or ninth grade…

This companion document to the "Sustainability Rubric" (see ED611436) contains a series of exercises designed to answer the question, "I want to make our reforms sustainable--where do I start?" The workbook is designed to help a designated facilitator lead a series of meetings for the appropriate team in a State Education…

Embarking in an educational research paper is one of the daunting processes any scholar can go through. And the process is even harder for novice education students who wander through the plethora of terminology, styles and paradigms trying to figure out their way in that jungle called educational research. The following of the review presents the…

"Beginning Interpretive Inquiry" importantly makes the distinction between the use of "inquiry" rather than interpretive research or interpretive evaluation. Richard Morehouse explores how inquiry is a far more inclusive concept that allows for a detailed understanding of both research and evaluation. The author draws on his personal experiences…

As Institutional Research (IR) moves beyond its fiftieth anniversary, a new profession, called Institutional Effectiveness (IE), is emerging. In some respects, IR and IE are similar. IE, though, appears to be taking the leadership role. What are the structure, purpose, and responsibilities of IE offices? What are the implications for the IR field…

This study of the 2011 administration focused on principal component scores based on the 2008 and 2009 SERU (Student Experience in the Research University) administrations. The first analysis is a traditional nonresponse examination where the response rates of various groups are compared to determine if the responding students represent the larger…

3rd Edition! When should we assess, and when should we evaluate? What might be the results of evaluating too early or too much? How do we know if we are evaluating the right things? How do we know what makes sense for the learner and for the course? These questions are at the heart of "Making Classroom Assessment Work." This book combines powerful…

Nearly every high-priority item in national, federal, state, and local discussions about education--and policy proposals across the political spectrum--requires high-quality longitudinal data to inform its design, implementation, and evaluation. This factsheet shares Data Quality Campaign's (DQC's) analysis of what "Data for Action 2011: DQC's…

While the use of the telephone has increased as a means of collecting research data in a range of areas, there are few examples of studies where telephone interviews have been conducted to collect qualitative data. The field of educational research is no exception to this. This paper focuses on a study carried out in Higher Education (HE)…