Beginning in 2004, the Southern Association of Colleges and Schools (SACS) requires institutions seeking accreditation to develop a Quality Enhancement Plan (QEP) to improve student learning. QEP topics may be focused on a single educational initiative or may combine several efforts in order to enhance and assess student learning. While some plans…

In the spring of 2011, the Penrose Library at the University of Denver began the process of storing all materials, services, and staff to temporary locations in preparation for a building renovation project. The library was faced with the challenge of delivering all materials from an off-site storage facility within two hours of request. A new…

In highly dynamic, service-oriented environments like academic libraries, much staff time is spent on initiatives to implement new products and services to meet users' evolving needs. Yet even in an environment where a sound project management process is applied, if we're not properly planning, managing, and controlling the organization's work in…

The access services staff at Milner Library, Illinois State University, designed a customer service assessment to evaluate how effectively the department was carrying out its mission statement. Areas of assessment included the department's waiting times, helpfulness, and courtesy. The assessment activity focused on circulation services, which is…

Across the campuses of many of our most prestigious universities, quiet and cautious negotiations are being attempted by academic librarians wishing to craft more robust and higher value service offerings to graduates in the form of access to their information resources: these negotiations are fraught with difficulties which, on first inspection,…

This study analyzes the effectiveness of implementing four information literacy sessions within two different English classes in a community college setting. The study found significant improvement in the comfort level of students starting, researching, and writing papers. Additionally, students showed an increased understanding in areas of…

This essay raises questions about the future of information literacy in higher education, given the prevalence of the "Information Literacy Competency Standards" in the library profession for the past 15 years, and the heated debate that took place regarding whether the "Framework for Information Literacy" and the…

This article reflects on the first eighteen months of a long-term project to digitize a large and still-growing postcard collection. The project is notable for its use of student workers, developing an active donor base, establishing a significant online presence, and igniting interest in, use of, and donations to the collection itself. Throughout…

This article explores the process of developing online tutorials for a specified student group, in this case Second-Year Nursing students in University College Dublin. The product was commissioned by the Health Sciences Library and the UCD School of Nursing, Midwifery, and Health Systems. It was developed as a "Capstone Project" for part…

More and more modern academic libraries are turning to student engagement activities designed to welcome students into Academia, join a community of scholars, and avail themselves of the full range of resources and services that a university library can provide. One unusual, but inexpensive and highly effective method of engaging students is…

Academic libraries are well lauded for offering supportive spaces for students' self-directed study, and significant resources are dedicated to librarian instruction in the classroom. What many academic libraries lack, however, is a middle ground, a routine way for students to help one another using best practices in peer-to-peer learning theory.…

This paper examines the merit of conducting a qualitative analysis of LibQUAL+® survey comments as a means of leveraging quantitative LibQUAL+ results, and using importance-satisfaction matrices to present and assess qualitative findings. Comments collected from the authors' institution's LibQUAL+ survey were analyzed using a codebook based on…

The long-term future of the scholarly record in its fullest expression cannot be effectively secured with stewardship strategies designed for print materials. The features of the evolving scholarly record suggest that traditional stewardship strategies, built on an "invisible hand" approach that relies on the uncoordinated,…

This article describes a qualitative mixed-method study of students' perceptions of place and space in an academic library. The approach is informed by Scott Bennett's model of library design, which posits a shift from a "book-centered" to a technology supported "learning centered" paradigm of library space. Two surveys…

This article examines formative interventions as we understand them in cultural-historical activity theory and reflects on key differences between this intervention research tradition and design-based research as it is conceived in the learning sciences tradition. Three projects, including 2 Change Laboratories, are analyzed with the help of…