This dissertation contains three empirical papers that quantify how institutional status hierarchies in postgraduate education relate to professionals' employment and earnings outcomes. Chapter 1 examines the effects of postgraduate educational program status hierarchies on earnings among recipients of postgraduate professional degrees in…

Surprisingly, public universities in Virginia have larger diversity, equity, and inclusion (DEI) bureaucracies than taxpayer-funded universities in any other state. George Mason University, which has a reputation as a right-of-center institution, has 7.4 DEI personnel per 100 tenure-track faculty, which is the highest of any public university in…

Purpose: Higher learning institutions (HLIs) need to have quality service facilities to achieve customer satisfaction and positive word of mouth (WoM). The purpose of this study is to assess customer satisfaction as a mediator of service facility and WoM in the context of Tanzania's HLIs. Design/methodology/approach: A mixed-methods approach was…

Purpose: Despite the growing competition between higher education institutions and the empirical evidence that the brand is a relevant determinant of consumer preference, research studies on negative consumer-brand relationships (CBRs) are still scarce. Thus, this research intends to fill this gap, determining the antecedents of brand hate in…

Doctoral employment outside universities has been increasing, as universities cannot employ all doctorate holders. Nevertheless, it has been argued that the shift from doctoral programs to the non-academic labour market has been limited. In this qualitative study, more than 800 verbal answers given by doctorate holders to a pair of open-ended…

Universities in the USA must navigate a complex set of organizational goals when communicating about international students. On one hand, international students signal that the university has a global reach and diverse student body; on the other hand, international students have been viewed as edging out domestic students for access to scarce…

Purpose: This paper aims to investigate how global university rankings interact with quality and quality assurance in higher education along the two lines of investigation, that is, from the perspective of their relationship with the concept of quality (assurance) and the development of quality assurance policies in higher education, with…

Community engagement has played central roles in tertiary education, expanding the potentials for academic as well as civic enhancement. Such efforts are often undertaken in part with the use of metrics, as tertiary education institutions attempt to reach various community audiences with quantitatively-supported defenses of their missions, through…

The literature of brand management in higher education lacks significant research in two key areas: 1) theoretical models of the evaluation of brand equity and its impacts on supportive behaviors, and 2) a focus on alumni as a critical stakeholder group to higher education institutions. The new model of alumni-perceived higher education brand…

This study investigates how communities perceive students' cultural sensitivity and adaptability in electronic service-learning (e-SL) programs, focusing on Ateneo de Manila University in the Philippines. Employing qualitative methodology that incorporates online in-depth interviews and surveys, the research fills a gap by concentrating on…

Cosmetologists play an essential role in American life, helping physically transform and instill confidence in their clientele. However, they often train within a predatory system that their industry reinforces. Cosmetology associations and individual schools have attempted to limit federal consumer protection rules while peddling an educational…

Ostracism in the academic workplace has not received attention commensurate with its frequency and seriousness. One of the more detailed models of workplace ostracism incorporates the organisational antecedents of ostracism, its pragmatic and psychological impact and behavioural outcomes. Using a detailed written account of experiences within an…

Aligning a transnational educational framework in an institution's strategic development policy is crucial for UK higher education institutions to remain competitive. Though academia has previously integrated internationalization into their strategic plans, the current saturated educational landscape has demanded a broader spectrum of activities…

Background/purpose: While the existing literature explores the internalization of higher education, a significant gap remains in comprehending the motivations behind international students choosing Portuguese higher education. This study aims to address this gap by examining the motivations of a specific group within Portuguese universities:…

This article employs critical discourse analysis of the Spear's Schools Index of 'the best private schools in the world', the first such global ranking of schools, to understand representations of elite education in globalised societies. It argues that the Index is a powerful text that exemplifies a global gaze -- an imagined perspective from…