Looking at 2003-2009 LibQUAL+ responses at research-oriented universities in the United States, faculty library users report a significant and consistent rise in desires and expectations for library-provided online tools and websites, even as student user groups show declining or leveling expectations. While faculty, like students, also report…

The technology of the 21st century has had no shortage of challenges for libraries, but it has also brought opportunities. Operating systems, databases, and application environments that can use cheap off-the-shelf hardware to scale and handle hundreds of millions of transactions were not developed for libraries. However, libraries have taken…

The absence of a well-defined space for library resources within course-management systems has been well documented in library literature. Academic libraries have sought to remedy this deficiency in numerous ways. This article describes how a "library nugget," or module, was added to the Buffalo State College course-management system,…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

Academic librarians provide information literacy instruction and research services to graduate students. To develop evidence-based library instruction and research services for incoming graduate students, the authors interviewed fifteen incoming graduate students in the social sciences and analyzed the interviews using the Association of College &…

Food security is researched and dealt with on local, regional, national, and global levels with solutions ranging from local farmers' market initiatives to increasing crop yields through genetically modified plants to streamlining global supply chains. Because of its broad, interdisciplinary nature, it is necessary to narrow the focus of this…

Carolyn Stenzel is the Library Department chair and Upper School librarian at the Holton-Arms School in Bethesda, Maryland. She is a member of AASL and is the Independent Schools Committee Chair for the Virginia Association of School Librarians. She was awarded the AASL Frances Henne Award in 2014. In this article she shares her experiences as a…

Primary sources, as defined by the Library of Congress, are the "raw materials of history--original documents and objects which were created at the time under study" (Library of Congress, 2014, p. 1). Primary sources differ from secondary sources, which interpret events without the benefit of firsthand experience. While often employed in…

The electronic conversion of scanned image files to readable text using optical character recognition (OCR) software and the subsequent migration of raw OCR text to e-book text file formats are key remediation or media conversion technologies used in digital repository e-book production. Despite real progress, the OCR problem of reliability and…

Demand-driven acquisitions (DDA) programs have become a well-established approach toward integrating user involvement in the process of building academic library collections. However, these programs are in a constant state of evolution. A recent iteration in this evolution of ebook availability is the advent of large ebook collections whose…

Your library's future is as good as the talent you develop. Too many mentorship programs are cursory; without structure and expectations, they accomplish little beyond a procedural orientation. But a solid, sustainable mentorship program can be a game changer for libraries, with long-­term results that include career development,…

This publication follows the tradition of publishing selected papers from Pacific Islands Association of Libraries, Archives and Museums (PIALA) annual conferences. This 21st annual conference was held in Kosrae, Federated States of Micronesia, November 14-17, 2011. The volume begins with a listing of the members of the PIALA 2011 Planning…

EBSCO Discovery Service (EDS) has been heavily used by UMUC students since its implementation in fall 2011, but experience has shown that it is not always the most appropriate source for satisfying students' information needs and that they often need assistance in understanding how the tool works and how to use it effectively. UMUC librarians have…

Ayamel is a system developed by Brigham Young University (BYU) and the American Councils for International Education. "Ayamel" is a stylized name developed to stand for International Media Library, a new designation for the federally funded project that started out as the "Flagship Media Library." The project was funded by The…

The research behaviors and library use of dance scholars are widely unknown, particularly in regard to issues of access to historical materials and new technology preferences. In the past thirty years, college and university dance departments in the United States have developed into independent, research-based programs. Despite the lack of current…