Stress and burnout are now recognized as serious problems in those fields generally referred to as the helping professions. Whatever the causes, stress and burnout impact on individuals and organizations. Librarianship has many aspects in common with other helping professions. Librarians serving youth face many of the same demands as do educators,…

The Adult New Reader Collection-Model Project proposed to serve five targeted groups by providing literacy, language development, and English-as-a-Second-Language (ESL) materials. The five groups included: literacy tutors; students identified by the staff and matched to their trained tutors; adult library users not connected to a literacy program…

The World Wide Web, with its captivating multimedia features and hypertext capabilities, has brought millions of new users to the Internet. Library staff who could create a home page on the Web could present basic information about the library and its services, showcase its resources, create links to quality material inside and outside the…

This book advises librarians, paraprofessional library supervisors, and library school students on problems unique to the management of serials. Chapter 1 explains the character and publication patterns of serials. Chapter 2 discusses the scope and the organizational structure of serials management, and the role of the serials manager. Chapter 3…

A study investigated access to books for children in schools that described their literacy curriculum as "literature-based." Six schools that served economically disadvantaged children exhibited a wide variation in the number of books available in both school libraries and classrooms. Two of the schools depict the influences on children's access…

The term "multimedia" is defined as the integration of text, audio sound, static graphic images, animations, and full motion video. Multimedia encompasses a number of components and levels of sophistication, and has come to denote the cutting edge of a technology that continues to change with unprecedented speed. Gaining a proficiency in…

The Systems and Procedures Exchange Center (SPEC) surveyed 119 Association of Research Libraries (ARL) members to gather information about current distance education and distance learning initiatives in ARL libraries. The objectives of the survey were to: (1) identify libraries involved in distance education activities and determine the extent or…

This document reports data for the law and medical components of the Association of Research Libraries (ARL) university libraries in the United States and Canada. Tables of summary data for collections, expenditures, and personnel and public services are presented separately for law and medical libraries by fiscal year. In addition, footnotes to…

Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

This manual of activities and reproducible drawings and worksheets is designed to encourage reading and to accompany a reading club program. Each chapter is centered around an Olympic sport. As each chapter begins, a bulletin board idea and nametag pattern are provided. This is followed by several storytime ideas for toddlers and preschoolers,…

This diskette contains the data file from the Federal Libraries and Information Centers Survey, Fiscal Year 1994. The survey gathered data on federal libraries in the 50 states and the District of Columbia for fiscal year 1994. This data file contains descriptive data about each federal library's services and operations, including: organization…

There are many different approaches to the concept of "quality," which focus on both "what" defines the quality of a service and "who" defines quality. A study funded by the British Library (England) sought to define an approach to quality appropriate for the delivery and effective management of public library…

Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

This book provides an introduction to basic communications concepts, a step-by-step process for developing and implementing a library public relations/communications plan, and descriptions of effective library communications tools and strategies. Detailed examples of the application of solid communications planning in school, public, academic, and…

Journals Online News (JON) is a World Wide Web site created and maintained by the Collection Development Team at the University of Tennessee, Knoxville (UTK) Libraries in order to speak with the UTK community about journals-related issues. Its primary function at present is to provide UTK faculty and other interested parties with the latest…