Explains how reference, acquisitions, and serials staff at the University of New Mexico library collaborated to develop systematic procedures to improve the management of problematic serials and monographs in the reference department. Serials reference work is discussed and use of the INNOPAC integrated system is described. (Author/LRW)

Describes an experiment at the State University of New York at Albany with electronic reserve using a World Wide Web (WWW) client/server system. Highlights include user satisfaction; advantages over traditional reserve; ease of access, including home computers; communication between instructors and technical operators; copyright issues; and the…

Discusses the role of stacks support staff and student assistants in providing point-of-use assistance and instruction in Oregon State University's library. A user's survey is described; staff training is explained; and survey instruments and Stack Maintenance Team recommendations are appended. (LRW)

Discussion of the participation of technical services librarians in academic bibliographic instruction focuses on the results of a survey of 124 cataloging librarians in State University of New York libraries that investigated the extent of their participation in bibliographic instruction activities. A copy of the survey is appended. (LRW)

Describes a study of two research university libraries that examined digital library use of faculty researchers, librarians, and computer support providers in order to provide a theoretical model for understanding digital library use in different social worlds. Closed rational and open natural systems models in organizational theory are discussed.…

Describes the development of resource sharing through interlibrary loan among Orbis libraries, a consortium of institutions of higher education in the Northwest. Highlights include the Pacific Northwest Bibliographic Center (PNBC), Oregon Regional Union List of Serials (ORULS), shared electronic catalogs, OhioLINK, and OCLC interlibrary loan…

The articles in this special issue honor the journal's foundation editor, Dietrich Borchardt giving a retrospect, personal memoir, insight to the editor, his government publications, Australia's bibliographer, personal note, impressionist sketch, education for librarianship, overseas suppliers, bibliography, and a paper by Borchardt…

Explores the possibility of considering the creation and maintenance of reference librarians' personal Web sites as part of their professional duties. Reviews a sample of personal Web sites and the results of an e-mail survey targeting such sites and their creators. Examines three home pages to provide more detailed information about site…

Presents an abstract for a planned panel session on technologies for user-centered authentication and authorization currently deployed in pilot or production implementations in academic computing. Presentations included: "Implementing LSAP for Single-Password Access to Campus Resources" (Layne Nordgren); "Implementing a Scalable…

Describes an experimental integrated service point that combines the desks and staff who perform reference and circulation at one of Massachusetts Institute of Technology's libraries. Considers whether this service model can consolidate public service points to improve response to customer needs; discusses performance measurement; and offers…

This experiment explores the effectiveness of retrieving the listing of a known-item book from the 3.6 million entry online catalog at the library of the University of Michigan using various combinations of author's name plus first and last title words. Discusses implications for the design of OPAC (online public access catalog) screens.…

Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)

Discussion of the role of cataloging education within the library profession focuses on results of a survey of members of the Association of Research Libraries that investigated the importance of cataloging competencies for all entry-level academic librarians. Discusses implications for library education for academic librarians and for the…

Describes a study conducted at Auburn University that analyzed four months of chat reference questions received at a centralized reference services desk. Discusses types of questions; types of users; whether questions were localized to the specific library's resources; and further areas of research. (Author/LRW)

Topics include: digital library projects in the National Science Foundation's NSDL program; an electronic reserve platform at the University of Calgary; highlights from the sixth International Summer School on the Digital Library; the Digital Imaging Project of South Africa; a database of local information at the Oregon State University library;…