Discusses outsourcing in the information industry. Highlights include information technology; special libraries; outsourcing in Australia; public librarians; benchmarking and quality control; online searching; and outsourcing as a threat to information professionals. (LRW)

Suggests how schools can truly use technology to improve their educational processes by considering technology a core value. Topics include how to coordinate and integrate technology; defining core outcomes for technology; and setting benchmarks for measurement at various grade levels. (Author/LRW)

Questions some fundamental assumptions of historical methods of space guidelines in college facility planning, and offers an alternative approach to space projections based on a new benchmarking method. The method, currently in use at several institutions, uses space per faculty member as the basis for prediction of need and space allocation. (MSE)

Develops an approach for setting performance targets for schoolchildren, using data-envelopment analysis to identify benchmark pupils who achieve the best observed performance (allowing for contextual factors). These pupils' achievement forms the basis of targets estimated. The procedure also identifies appropriate role models for weaker students'…

Discusses the formulation of the Australian Literacy Benchmarks for Year 3 and Year 5. Suggests they (1) lay claim to designating a minimum standard; (2) represent "fuzzy" standards; and (3) are a composite based on a number of underlying criteria. Claims teachers' knowledge of student literacy achievement is a richer source of valid…

Discussion of national standards for information-and-technology literacy focuses on experiences at one school where national standards were synthesized by library media specialists to develop local standards as well as a series of benchmarks by which student achievement could be measured. (Author/LRW)

Discussion of a user-driven survey conducted at the University of California, San Diego libraries focuses on the methodology that resulted in a high response rate. Highlights goals for the survey, including acceptance of data by groups outside the library and for benchmarking data; planning; user population; and questionnaire development. (LRW)

Reports on approaches to measuring the service quality of academic libraries in the United Kingdom. Discusses the role of government and the national background of quality measurement; measurement frameworks; better use of statistics; benchmarking; measuring user satisfaction; and possible future development. (Author/LRW)

This paper reports the results of a small-scale (n = 9) interview study of the "ways of knowing" of academics in a Design School at a South African polytechnic. The focus of the study was on exploring the perceptions of these academics about discipline-specific knowledge in their fields. The paper presents an analysis of the responses,…

In today's climate of high-stakes testing and accountability, educators are challenged to continuously monitor student progress to ensure achievement. This article details how formative assessment helps educators meet this challenge and to ensure achievement. Formative assessment can influence learning and support achievement, allowing teachers…

In this paper the author examines the implementation of key performance indicators in Canadian post-secondary education institutions. More specifically he charts their implementation from the perspective of students and the effect they have on the quality and delivery of education. Key performance indicators (KPI) in Canada are administered by the…

During the last few years, a national quality assessment system for evaluation of the core activities of universities has been established in Sweden. Beyond participating in these national efforts, Lund University has also participated in the European benchmarking programme managed by ESMU (European Centre for Strategic Management of…

This paper considers the process of being in special measures and looks at the experiences that teachers in five primary schools encountered. It also endeavours to establish links with generally accepted characteristics of school improvement as identified in previous research on sustained primary school improvement and school improvement in…

Diversity among institutions or, at least, institutional types, is a policy objective that most systems of higher education pursue although to different degrees. North American colleges and universities, for example, are among the most diverse in the world. In the East, Chinese universities have until recently tended to be highly homogeneous. At…

The "Fiscal Year 2008 Illinois Community College System's Performance Report" contains summary information about state and common institutional outcome indicators. External comparative benchmarks are cited whenever possible using the latest available data--national reporting typically trails what is available at the state level.…