This article presents the conclusion of a study that examines the discrepancies and correspondence between theory and practice in seven European countries. This article presents answers to the following research issues: (1) Discrepancies between existing quality concepts implied in the current international indicator publications and actual…

Managing quality processes become critically important for higher education institutions generally, but especially for institutions involved in open and distance learning. In Australia, managers of centers responsible for open and distance learning have identified two frameworks that potentially offer ways of conceiving of the application of…

Purpose: Because of the ever-expanding commercialization and marketing of higher education, a need now exists to apply the concepts of business process improvement to colleges and universities. Aims to explore this issue. Design/methodology/approach: An open-ended qualitative questionnaire was developed, administered to 18 public and private…

Because there is no commonly accepted view of what makes for good writing, automated essay scoring (AES) ideally should be able to accommodate different theoretical positions, certainly at the level of state standards but also perhaps among teachers at the classroom level. This paper presents a practical approach and an interactive computer…

For the past ten years, researchers at the Center for Higher Education Policy Analysis (CHEPA) have spoken with students, teachers, counselors, administrators and family members about what is most helpful in preparing students for college. The majority of CHEPA's research has been conducted at urban, low-income schools serving high proportions of…

The primary purpose of the study was to identify successful electronic and manufacturing engineering programs at two-year colleges that Northeast Community College (a pseudonym) programs can be benched marked against. The project examined two-year college programs for increased enrollment and the number of graduates for the academic years 2000 to…

This report examines the availability and quality of predictive validity data for a selection of benchmark assessments identified by state and district personnel as in use within Mid-Atlantic Region jurisdictions. Based on a review of practices within the school districts in the region, this report details the benchmark assessments being used, in…

Benchmarks and standards have become an important part of the teachers' instructional focus since the No Child Left Behind Act of 2001. As educators they all recognize the importance of having high expectations of their students. Standards help schools articulate these expectations clearly to students, their parents, and the community. Yet, there…

This article presents the development process of a consumer-oriented, illustrative benchmarking tool enabling consumers to use the results of environmental life cycle assessment (LCA) to make informed decisions. LCA provides a wealth of information on the environmental impacts of products, but its results are very difficult to present concisely…

The term "culture" has been in common use for a long time. However there is no universally accepted definition and hence it is important to define clearly what culture means in a particular research context. The research reported here is part of a project undertaken at a large Australian university in late 2005. The overall aim of the…

The political philosophy (from the U.S. Declaration of Independence) that "all men are created equal" succinctly captures the "raison d'etre" and phenomenal successes of American higher education. Today, the deepest commitment to this idea of fair play is affordable access to a higher education that offers the opportunity to cultivate knowledge,…

Based on Penn State's popular "Innovation Insights" series, this book brings together in one handy reference nearly a decade of tried and true insights into continuous quality improvements in higher education. Their five-step model for integrating planning, assessment, and improvement moves plans off the shelf and into the weekly and daily…

In this technical report, we describe the development and piloting of a series of mathematics progress monitoring measures intended for use with students in kindergarten. These measures, available as part of easyCBM[TM], an online progress monitoring assessment system, were developed in 2008 and administered to approximately 2800 students from…

If it takes a village to raise a child, it takes a strong network of committed colleagues to launch an initiative like "SENSE." From its conception in fall 2006 to the first national administration in fall 2009, the Survey of Entering Student Engagement ("SENSE") has been supported by key individuals and groups, without whom there would have been…

The current staffing status at translation departments in Saudi Arabia is inadequate in terms of instructor qualifications, areas of specialization, teaching load, course assignment, and preparation future translators and interpreters. Since the employment of qualified instructors who are specialized in translation is one of the triad in the…