Offers a perspective on changes that have occurred in academic reference librarianship since 1980. Topics include librarians' responsibilities; the changing uses of reference services by students and faculty; technological advancements; the organization of libraries, including management styles and theories; roles of libraries and librarians; and…

Reviews the characteristics of the Cheshire II system that is being used to implement full-text and fielded searching of bibliographic information for the University of California Berkeley Digital Library Initiative. Examines its performance when applied to a collection of large full-text documents in the TREC Interactive Retrieval Track and its…

Examines the role of the collection development leader in today's academic library and provides a framework for leadership utilizing the concepts of shared vision and mission, teaching and learning, and stewardship. Content management leadership requires that leaders be exceptional listeners and subject to the same need to continually learn.…

Disucusses local collection development tools available to librarians on their college or university campus, including syllabi; class discussion lists; departmental Web pages and pamphlets; departmental selfreports; centers for teaching excellence; university bookstore; library circulation figures; library consortia; and the Internet. (AEF)

Examines the changes that are affecting academic library collection development. Highlights include computer technology; digital information; networking; virtual reality; hypertext; fair use and copyrights; technological infrastructure; digital libraries; information policy; academic and scholarly publishing; and experiences at the Johns Hopkins…

Discusses the history and development of the library instruction movement and of the Association of Research Libraries' Instruction section, especially in relation to course-related instruction at Earlham College. Considers search strategies; teamwork between librarians and faculty; the effects of active learning; use of the World Wide Web; and…

Examines the role of marketing, promotional activities, and public relations in library instructional services and discusses some reactions to using these techniques to improve instruction programs. Considers information technology, the explosion of available information, and changes in users, and emphasizes the need to respond to user needs.…

Discusses the trials and errors of creating Web sites for libraries. Topics include knowing what the Internet offers, supporting academic computing personnel, observing patron use of the Web, knowing the target audience, developing a selection policy, making and checking links, and analyzing usage data. (LRW)

Examines how an academic library (Bowling Green State University) "insourced" (retaining services/providing services for others) operations such as photocopying, snack vending, library science education, management of a book depository, and cataloging for another institution. Includes examples of unsuccessful attempts to insource. (PEN)

Discussion of a user-driven survey conducted at the University of California, San Diego libraries focuses on the methodology that resulted in a high response rate. Highlights goals for the survey, including acceptance of data by groups outside the library and for benchmarking data; planning; user population; and questionnaire development. (LRW)

Discusses adult learners and higher education provided in a distance-delivery format; case studies centered on adult learners; library service and support needs; distance adult learners' expectations of library service support; potential resources for distance adult learners; and selected online learner resources. (Author/LRW)

Discusses the character of higher education in Australia and considers the emphasis on lifelong learning that is leading to new partnerships between faculty and librarians. Topics include the development of university policy; research and scholarship; higher degree supervision; curriculum design; and course development that includes information…

Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of…

Discusses methods used at the University of Washington libraries to assess user needs, satisfaction, and library performance. Describes the triennial user surveys used in the past as well as the new ARL's (Association of Research Libraries) LibQUAL+ methodology that focused on quality of service and library support through a Web-based survey.…

Reports on approaches to measuring the service quality of academic libraries in the United Kingdom. Discusses the role of government and the national background of quality measurement; measurement frameworks; better use of statistics; benchmarking; measuring user satisfaction; and possible future development. (Author/LRW)