Discusses how the reference staff at Texas A&M University defined basic tools, skills and procedures that new librarians and support staff should know. A list of Subject Baseline Competencies (which is appended) was developed for the reference department, including desk procedures and policies, electronic competencies, and the three major…

Texas A&M University's Evans Library conducted a survey (SERVQUAL) to measure service quality in terms of tangibles (appearance of facilities, equipment, personnel, and communication materials), reliability, responsiveness, assurance, and empathy. Discrepancies between expectations and perceptions were found in reliability, responsiveness,…

Investigates interlibrary loan use patterns for scientists at SUNY (State University of New York) Albany by analyzing one year's worth of filled interlibrary loan requests for journal articles. Highlights include differences among scientific disciplines; year of publication; and sources of citations. Contains 11 tables. (Author/LRW)

Discusses users' expectations of academic libraries and suggests that a commitment to making the library a learning organization will result in improved library staff and strengthened services. Topics include technological changes; the role of innovation in learning organizations, including systems thinking, mental models, and team learning; and…

Discusses the growing diversity of college students; considers how academic libraries can meet their needs; and describes a study conducted at San Jose State University. This study investigated how students from diverse ethnic groups discover, select, and use information and the impact their cultural and educational backgrounds have on…

Describes the introduction of virtual, or digital, reference service at the University of New Brunswick libraries. Highlights include analyzing transcripts from LIVE (Library Information in a Virtual Environment); reference question types; ACRL (Association of College and Research Libraries) information literacy competency standards; and the Big 6…

Considers the cost of employing student temporary workers in academic libraries and suggests they be replaced with fewer full-time staff. Topics include the trend toward contingent, or temporary, employment; management problems; core employees; cost effectiveness of student employment, including poor productivity and training needs; and evaluating…

Discusses electronic resources and collection development. Topics include how electronic resources are changing the world of access to information; how and why scholars and research libraries use electronic resources; digitization initiatives; knowledge and learning via the Web; archiving electronic resources; and building collections versus…

Describes an initiative of the Association of Research Libraries (ARL), the Scholars Portal Initiative, a three-year collaborative effort which seeks to provide tools for an academic community to have a single point of access on the Web to find high-quality information resources and to deliver the information and related services directly to the…

Summarizes the debate concerning use of desks versus counters in reference areas of academic libraries. Librarians argued whether patrons were more likely to approach a standing or a sitting librarian. In general, patrons preferred approaching a standing librarian; however, only small studies were conducted. In practice, libraries are designed in…

Librarians at the University at Albany, State University of New York (SUNY), in response to a new requirement for an information literacy component in the University's general education program, formed a committee, which quickly created a successful and flexible information literacy credit course. The committee's progress as they worked through…

Responds to an article that argued that the Internet is causing college libraries to reduce their resources. Suggests the library's role as a service provider cannot be supplanted by the Internet. Offers advice for increasing campus library usage, including librarian and faculty partnerships. (NB)

Examines the literature and explores expectations of undergraduates regarding lifelong learning and the library to propose a perceptual model of lifelong learning and user education. Suggests that a perceptual model can facilitate lifelong learning through education approaches geared to the sequential levels of skills needed by particular library…

Challenges librarians to create midlife leaves that will inspire professional growth and renewal and help define future career directions. Presents a framework for developing a successful leave based on experiences at Concordia University (Montreal) and offers examples of specific options, including internships, exchanges, conferences, community…

Discusses results of a usability study at the University of Illinois Chicago that investigated whether Internet search engines have influenced the way students search library Web sites. Results show students use the Web site's internal search engine rather than navigating through the pages; have difficulty interpreting library terminology; and…