This document contains the agenda and papers on work and training presented at the Agora VII meeting in Thessaloniki, Greece in October, 1999. The Foreword describes each session with a list of the topics and papers, along with a brief introduction to the topics. The three sessions are: Work and Training in Society in the 21st Century; Working…

Following an abstract and introduction, this document reviews five research projects on the learning experiences of workers. The first two concern the environment required for successful learning in the workplace, and the last three address implementation of e-learning programs. (The findings from the first two studies revealed 24 conditions that…

Data from the Work History and Attitudes survey of the Social Change and Economic Life research initiative (SCELI) enquiry of 1986-1989 and the first wave of the British Household Panel Survey (BHPS) were analyzed to determine their continuity and comparability with regard to employee attitudes in general and job satisfaction and work centrality…

The contribution of occupational profiling to explaining and forecasting job satisfaction were analyzed by using data on job satisfaction for 33,249 workers from waves 1-7 of the British Household Panel Survey. Overall job satisfaction gradients were defined for major and minor groups of occupations in the United Kingdom's Standard Occupational…

Hiring and retaining more women provides numerous important advantages to law enforcement agencies. Research conducted in the United States and internationally has clearly documented that following facts: (1) female officers are as competent as their male counterparts and even excel in certain areas of police performance; (2) female officers are…

The General Accounting Office (GAO) examined selected experiences that six government agencies implemented to help empower or involve frontline employees. The agencies reviewed were as follows: the Federal Aviation Administration; the Federal Emergency Management Agency; the Internal Revenue Service; the Office of Personnel Management; and the…

A study explored learning and assessment experiences of Australian apprentices and trainees (A&Ts) using focus groups of 66 stakeholders in every state and territory; case study analyses of 20 diverse sites; and a national questionnaire of 595 A&Ts in motor mechanics and hospitality work. Stakeholders viewed apprenticeships and…

The theme of this volume is new perspectives on organizational justice (OJ). It considers justice beyond the organizational context by recognizing that what happens in organizations influences and is influenced by aspects of workers' lives that occur outside the workplace. "Economic and Noneconomic Mechanisms in Interpersonal Work…

The gold-collar worker has problem-solving abilities, creativity, talent, and intelligence; performs non-repetitive and complex work difficult to evaluate; and prefers self management. Gold-collar information technology workers learn continually from experience; recognize the synergy of teams; can demonstrate leadership; and are strategic thinkers…

These proceedings present 10 presentations and 3 working group reports from a workshop on the challenges of the new learning culture and their consequences for the partner countries of the European Union (EU). "Introduction and Summary of the Workshop" (Bernhard Buck) begins with a brief overview of distinctions between the vocational…

This report synthesizes the findings of a study of continuing training policy in nine countries of the European Community: Belgium, Denmark, France, Germany, Italy, the Netherlands, Portugal, Spain, and the United Kingdom. The following are among the topics discussed: the study's objectives and methods; characteristics of new forms of work and…

The following papers are included: "Multiculturalism: A Matter of Essentiality" (Betty Jane Cleckley assisted by Boyd Evans and Jonathan Porter); "A Deconstructionist Approach to Multicultural Education" (Susan Marnell Weaver); "Intercultural Communication Competence: A Strategy for a Multicultural Campus" (Bertram W.…

This document presents model work standards articulating components of the child care center-based work environment that enable teachers to do their jobs well. These standards establish criteria to assess child care work environments and identify areas to improve in order to assure good jobs for adults and good care for children. The standards are…

The communications skills course was developed for bank employees who are non-native speakers of English, to assist them in improving their English and knowledge of the American workplace culture and to increase productivity. It consists of three instructional levels. Topics covered in level 1 reflect concerns of bank managers about basic…

This handbook is intended for use in teaching communication skills to bank employees who are non-native speakers of English. It is designed to accompany a videotape recording (not included here) containing 35 vignettes concerning workplace behavior, communication, and problem-solving. Introductory sections provide brief descriptions of each…