These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

This collection of papers presented at a 1996 conference on children's mental health focuses on school-based services. The eight papers have the following titles and authors: (1) "Facilitating the Social/Emotional Development of Middle School Students: A Model for Improving School-Based Curriculum" (Craig Barringer and Doug Cheney); (2)…

This Kids Count report examines statewide trends in the well-being of Iowa's children. The statistical portrait is based on eight indicators of well-being: (1) infant mortality; (2) low birth weight; (3) births to 16- and 17-year-olds; (4) teen unmarried births; (5) child abuse; (6) high school graduation; (7) child deaths; and (8) teen violent…

This booklet contains 54 graphs and accompanying narrative which summarize available data on child and adolescent non-natural injuries and deaths and are intended to help in the multi-disciplinary and multi-agency "Healthy People 2000" campaign to improve the nation's health and prevent needless child and adolescent injuries. Graphs…

This science curriculum is an activity-oriented program in which an attempt has been made to provide sufficient information for non-science specialists to enable them to offer an effective course at the grades 10 and 11 levels. This curriculum offers a solution to the unique needs of life in the Canadian Northwest Territories. The role of…

This annual review is a synthesis of the West Virginia Division of Technical and Adult Education Services programs and plans at the conclusion of fiscal year 1991. It begins with letters from the State Superintendent of Schools and Assistant State Superintendent. West Virginia Board of Education mission and goals and the division's programmatic…

This manual presents training standards for truck and coach mechanics and is intended to be used by apprentice/trainees, instructors, and companies in Ontario, Canada, as a blueprint for training or as a prerequisite for accreditation/certification. The training standards identify skills required for this occupation and its related training…

This resource guide presents general information about disabilities and summaries of relevant federal laws. A question-and-answer format is used to highlight key features of the Education for All Handicapped Children Act (Public Law 94-142, reauthorized in 1990 as the Individuals with Disabilities Education Act); Section 504 of the Rehabilitation…

The Labor Education Achievement Program (LEAP) exceeded its recruitment and enrollment goal for April 1990 to June 1991. The number of union workers receiving services was 697 in 59 classes at 20 sites. Recruitment success was made possible by the use of the communication networks of the Baltimore AFL-CIO Metropolitan Council of Unions and public…

Developed for the Labor Education Achievement Program (LEAP), this curriculum resource guide is designed to supplement instruction in the core skills needed by participants interested in training and advancing in various health care related positions. Definitions of key terms appear first. The guide includes four major sections. The first three…

Onsite workplace education was provided for employees of the Geriatric Authority of Holyoke (GAH), Massachusetts. Instructional programs in English as a Second Language, adult basic education, and General Educational Development (GED) preparation were offered. The union and supervisors assisted in a broad recruitment effort. Individualized…

This Education for Self Responsibility (ESR) curriculum guide is designed as part of an extensive effort to curb the problem of drug use among school-age youth. Three major objectives provide the framework and focus for an instructional emphasis on an alcohol and other drug use prevention program. These objectives are: understanding the…

Washington State's Early Childhood Education and Assistance Program (ECEAP) provides a comprehensive, family-focused preschool program designed to help low-income children succeed in the public school system and help families support and participate in their children's success. Findings from an ongoing longitudinal study of the ECEAP program…

This overview examines underlying precepts and components of family support programs. The role of the family in a child's resistance to alcohol and other drug (AOD) abuse is discussed. Comprehensive prevention programs encompassing the family, school, and community have shown more promise in helping children avoid AOD abuse than programs that rely…

This guide presents the standard curriculum for technical institutes in Georgia. The curriculum addresses the minimum competencies for a respiratory therapy technology program. The guide contains four sections. The General Information section contains an introduction giving an overview and defining the purpose and objectives, a program…