This Eurydice report focuses on the topic of equity and inclusion in higher education in Europe. It analyses the current level of alignment of European higher education systems with the ten 'Principles and Guidelines agreed by all EHEA countries' as a blueprint to take forward the commitment of improving the social dimension. There are ten…

This volume addresses the conceptions of actors and actorhood in higher education research. It explores the range of actors that are (or should be) recognized and theorized in higher education research, the processes that shape actorhood in the higher education reforms and explores the relations between the actors and higher education reforms.…

A great number of universities worldwide are having their education interrupted, partially or fully, by the spread of the novel coronavirus (COVID-19). Consequently, an increasing number of universities have taken the steps necessary to transform their teaching, including laboratory workshops into an online or blended mode of delivery.…

This institutional case study evaluates staff engagement with a rejuvenated Peer Supported Review (PSR) process, which provides a mechanism for staff to review enhancements to practice within the broad arena of learning and teaching activities that impact on the student experience. The process is refreshed with a holistic quality model, which…

Quality assurance and accreditation has been implemented in Vietnam for nearly twenty years. It is mandatory for all Vietnamese higher education institutions to undertake accreditation including self-assessment. This study aims to investigate the impact of the self-assessment processes on quality enhancement of universities in Vietnam.…

In secure web application development, the role of web services will not continue if it is not trustworthy. Retaining customers with applications is one of the major challenges if the services are not reliable and trustworthy. This article proposes a trust evaluation and decision model where the authors have defined indirect attribute, trust,…

Increasingly across many jurisdictions, external quality assurance agencies are requiring higher education institutions to develop internal quality assurance systems that grant ownership of programme improvement to those implementing teaching and learning. Whilst this development is laudable, the quality assurance frameworks used for this process…

This study analyses how studies on disadvantaged schools, improvement and test-based accountability relate to each other. The analysis covers 69 studies on disadvantaged schools reported in prestigious educational journals and conducted in 1995-2015. Educational policies related to evaluation and accountability define the official goals of…

ACT requested assistance from the National Center for the Improvement of Educational Assessment (Center for Assessment) to investigate declines of scores for states administering the ACT to its 11th grade students in 2018. This request emerged from conversations among state leaders, the Center for Assessment, and ACT in trying to understand the…

Education policies can be understood as discursive strategies often used to foreground political ideologies and shape pedagogic practice. This chapter focuses on the ways in which the notion of 'teaching excellence' has received a renewed focus in the context of the introduction of a Teaching Excellence and Student Outcomes Framework for higher…

The study assessed the service quality and satisfaction among Pharmacy students at one of the private medical colleges in Saudi Arabia using ServQual model. Specifically, it sought to determine the respondents' profile in terms of gender, year level, and grade point average; service quality using SERVQUAL Model; over-all students' satisfaction of…

More than two decades after the launch of the Bologna Process, the European Higher Education Area (EHEA) is now evolving in a context where a series of major crises have arrived in quick succession: the COVID-19 pandemic followed by Russia's war of aggression against Ukraine, a cost of living crisis, various manifestations of climate emergency and…

America's regional public universities (RPUs) serve a unique role as the portal through which so many students and the nation's future workforce gain the skills needed to face the economic challenges of the 21st century. RPU programs offer 4.9 million students, who are increasingly of color, low income, first generation, and working adults, the…

Academics' support for quality assurance (QA) depends on several factors, including their sense of ownership, which seems to be influenced by academics' participation in QA's implementation. This paper aims to understand whether this participation is indeed contributing to academics' ownership of QA. Findings from a survey of Portuguese academics'…

A large number of countries worldwide have established quality assurance mechanisms in Higher Education, ranging from the long-engrained system (United States) to more recent developments in Europe, Latin America and other regions. This study explores the way Higher Education institutions, as examples of autonomous organisations, respond to a new…