Quality-improvement principles are a sound means to respond to customer needs. However, when various quality and productivity theories and methods are applied, it is very difficult to consistently deliver quality results, especially in quasi-monopolistic, non-competitive, and regulated environments. This book focuses on quality-improvement methods…

This collection of 15 essays is designed to help improve college instruction through reflection that results in better practice, to make teaching more student-centered, and to further a more connected view of teaching and learning. It includes: (1) "Why Scholarship Is the Bedrock of Good Teaching" (Maryellen Weimer); (2) "Teaching and Today's…

This monograph addresses the role of gifted education in total school improvement by describing three service delivery components (the Total Talent Portfolio, Curriculum Modification Techniques, and Enrichment Learning and Teaching) and several organizational components of the Schoolwide Enrichment Model (SEM). The report describes how the SEM can…

A study investigated the attitudes of Hong Kong English-as-a-Second-Language teachers concerning English language teaching problems in that context. The study was prompted by perceptions of declining interest in use of English, less frequent requirement of English skills for employment, increased use of colloquial Cantonese in social contexts, and…

The National Center for Restructuring Education, Schools, and Teaching is working with the New York State Education Department to develop an assessment system that addresses both instructional and accountability concerns. The new system is intended to move the state to a system of performance assessments used in the service of ongoing teaching and…

This book offers a variety of forms to help the college instructor obtain feedback concerning instructional quality and improve instructional effectiveness. Two preliminary charts match specific forms to specific instructor concerns and compare the forms for sources of input, value, and limitations. Each form is introduced by a discussion of the…

The relationship between the university and the city is explored and implications are drawn for the university's role in improving inner-city education. The article assumes that there is such an institution as the "urban university" within a major city and having a significant level of interchange with it. There are tension points between cities…

Federal legislation to improve education passed in 1994 is reviewed and two major bills are discussed in greater detail. Emphasis is on the legislation's provisions for improvement of educational standards and access to improved education for all students, especially the disadvantaged. An introductory section highlights the provisions of three…

The last in a series of General Accounting Office (GAO) reports that present a comprehensive review of the conditions of America's school facilities, this report organizes state-level information gathered from GAO work on school facilities into individual profiles for the 50 states and the District of Columbia. The report presents new information…

This monograph summarizes the current thinking in the national literature on the subject of cost-containment and productivity in higher education and applies findings to higher education in California. It presents a framework for characterizing the major factors driving higher education costs, outlines potentially promising areas in identifying…

Computers, telecommunications, and interactive cable are among the many technologies that have immense potential to help schools reach higher standards. To realize this potential, policymakers and educators must coordinate technology purchases and uses with articulated learning standards and curriculum goals. Governors can play a valuable role in…

A study examined the vocational guidance services available to youth in Denmark. The study focused on the following: use of existing vocational guidance services (including services available through basic general education, the Youth Guidance Scheme, secondary education, vocational training, and higher education and through Denmark's Public…

Much can be learned from California's Puente Project Model that would help students' success in classrooms as well as in college in general, and in their daily lives. Puente, which means "bridge" in Spanish, began in 1982 at Chabot College in northern California and is now in 38 colleges and 19 high schools statewide. Originally designed…

Preparing today's work force for future technological changes is part of the mission of institutions of higher education. A pivotal role in overseeing and managing this function is played by vocational deans, who are responsible for overseeing the training and development of both students and instructional staff. Deans need management and conflict…

A program for national educational evaluation was established in Sweden in 1989. In 1992, a second data collection was carried out. The program is designed to serve national and local purposes of evaluation. One concept that has been emphasized strongly is an "explorative way of working." Evaluating an explorative way of working is a…