In a series of personal reminiscences, the author provides insight into issues involved in funding and fund-raising at various institutions with which she has had associations (HRC University of Texas (Austin), Rosenbach Museum and Library (Philadelphia), American Antiquarian Society). Introduces a panel at the Fleur Cowles "Fleur"…

Describes the stages of project management and instructional design. Outlines and compares the roles of project managers and instructional designers, and discusses how designers need to use a systematic approach which combines the stages of each process to remain detail-oriented while being cognizant of the entire project. (AEF)

Examines issues involved in merging training and documentation departments in organizations, and emphasizes the need for leadership, patience, customer involvement through joint field studies, and strategic planning. Discusses the traditional separation of training and publications, personality differences between trainers and writers, problems…

Cluster analysis of 103 U.S. graduate business schools using data from 1988 and 1993 measured program variety, student diversity, and administrative approach. Significant numbers moved from comprehensive to niche-based program offerings and changed strategies in response to environmental changes. (SK)

A broad framework of goals for environmental interpretation was produced, and these goals were revised on the basis of input from a national panel. The goals comprised three hierarchical levels: (1) entry-level goals such as environmental sensitivity; (2) ownership goals such as resource site issue awareness; and (3) empowerment goals that include…

Considers the implications of the British Government's recent strategy paper on higher education. Concludes that the government faced many difficult issues and could not achieve all the desired objectives. It is likely that British higher education will remain underfunded, with increasing problems of quality. (SLD)

To increase student achievement, a Massachusetts school district used Appreciative Inquiry, a strengths-based approach to problem solving for strategic planning. The process asks: What does this organization do well, and what is our vision for the future. Cites activities that helped schools reach goals set in the process. (MLF)

Describes how, by focusing information technology (IT) resources on strategic goals, a growing number of higher education organizations and their leaders are creating new educational wealth and, in the process, increasing their return on investment. (EV)

Planning for customer-focused library services requires a reexamination of the business and customers. Libraries must continually collect and evaluate data about the community they serve to accommodate ever-changing needs. (AEF)

Trends in service marketing are explored as they relate to strategic vision, operational and organizational changes, and marketing tactics. Discussion includes the need for a market-driven culture, the use of training and incentives, the role of product management, and the significance of "mood." (Author/AEF)

Five articles describe the involvement of the Government Printing Office (GPO) and four depository libraries in the initial GPO Access Gateway Library Program. Technical issues and innovations are discussed, and the challenges of building such a program are outlined. (AEF)

A Florida attorney outlines multiple forum advocacy for children's issues. Suggests effective advocacy is based on strategies and procedures with simultaneous action in multiple forums, and requires a variety of stratagems over time. Suggests that it is advantageous to locate "partners" both inside and outside of government and to keep…

Provides an overview of the changing community college management landscape and compares the possible outcomes and influence on an institution of various college management styles. Suggests that the most successful colleges will be those that emphasize leadership, accountability, involvement, and integration over management, control, complacency,…

Discusses the historical development of "hard" and "soft" systems thinking traditions and examines how these traditions have been understood and applied in the field of instructional development. Proposes the need for a synthesis of the two traditions in planning, implementing, and evaluating instructional programs. (AEF)

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…