Purpose: Providing quality service is the goal of many service providers and higher education institutions are not exceptional. However, service failure may occur from time to time which may eventually lead to customer dissatisfaction with the service rendered. The purpose of this paper is to examine service failure incidents in higher education.…

Most states in the U.S. now have some form of publicly funded Pre-Kindergarten. This brief asks what they have done to ensure the quality of their programs. It does so by mapping state adoption of three popular program quality assurance features: Early Learning Standards, Kindergarten Entry Assessments, and Tiered Quality Rating and Improvement…

Traditional institutions are now up against fresh competition from virtual universities as the world gets more digital. Higher education is now more widely available thanks to these online universities that provide online courses and degrees. In this paper, I will give an overview of the virtual university scene, look at the development of online…

The emergence of fully online, hybrid and blended forms of higher education has led governments, quality assurance agencies and higher education institutions (HEIs) across the OECD to reflect on how to ensure that digital education provides learners with opportunities to reach learning and employment outcomes similar to those achieved through…

The quality of graduate teachers is a significant concern for teacher educators, policymakers and the public. Initiatives regarding the quality assurance of initial teacher education (ITE) programs require critical examination to ensure that ITE programs develop proficient graduate teachers to meet the demands of modern classrooms. In this paper,…

Purpose: A transition toward sustainable development requires engagement of university students in transformative learning. Therefore, quality frameworks and processes should support deep approaches to sustainable development in higher education. Research and initiatives that connect sustainable development, higher education and quality assurance…

In the Republic of Ireland there has been substantial investment in Early Years provision. The number of different types of settings for pre-school children and the associated research has grown significantly. This paper contributes to existing knowledge by reporting the findings of a qualitative participatory study carried out in the Republic of…

Chan's book explores the challenges in assessing experiential learning, deepens our understanding, and inspires readers to think critically about the purpose of assessment in experiential learning. Experiential learning has been studied and proven to be effective for student learning, particularly for the development of holistic competencies (i.e.…

Access to pre-primary education has increased significantly in the past two decades and, as of today, boys and girls are participating equally. However, despite this gender parity in access, the pre-primary education system does not always deliver on its potential to tackle gender inequalities and address harmful gender stereotypes and norms. In…

This article explores the status of quality assurance provisions, internal and external, for online education in the Anglophone Caribbean region and provides a comparative analysis of current global trends. The findings of that analysis show that there is a misalignment between the provisions of the external quality assurance agencies and needs of…

A number of training models for attitude and character building have been applied to train Indonesian teachers; however, a majority of these teachers still feel confused about how to instill values in their students and shape children's attitudes and characters. Research and development (Kimbrough & Hutcheson, 1998) model was applied in this…

It has been 20 years since the Bologna Process has been realized, and the present paper examines efforts made to harmonise higher education in Africa. Similar to other continents, the higher education reform in Africa is inspired by the Bologna Process. This is clearly reflected in the African Union strategy for harmonisation of higher education…

Quality and reputation are important value indicators for students learning online or in a conventional classroom setting. One of the ways that institutions demonstrate their achievement of quality is through accreditation. Though higher education institutions engage in the accreditation process voluntarily, an institution that is not accredited…

This study probes the execution of internal quality assurance "vis-à-vis" learning outcome assessments in Japanese and Taiwanese universities. To this end, it applies Elken and Stensaker's theoretical framework of 'quality work' to ascertain the following: (1) how universities build internal quality assurance; (2) what learning outcome…

Purpose: The purpose of this paper is to investigate the effect of institutional pressures on the decision to implement (or not) quality assurance in the private higher education sector, specifically private business schools which do not receive any type of public funding. Design/methodology/approach: The methodology for this study is qualitative.…