It has been extensively researched how satisfied students are with the vast majority of goods and services offered by educational institutions of higher learning. However, there appears to be a paucity of research on students' satisfaction with the facilities and services of computer-based assessment (CBA) centers in higher education institutions,…

Globalisation, technological changes and the industry-to-service economy transition has produced dramatic changes in the labour market, thus affecting higher education. It is no longer sufficient to provide students with disciplinary knowledge. Graduates are also expected to be adaptive, innovative and flexible. As these competencies are better…

Due to the pressure exerted by competition among educational institutions to achieve funding and legitimacy in public, achieving quality of education has become a major concern for all the stakeholders not only in higher educational institutions but to the PTTCs as well. So, to achieve this, an understanding of what quality is in teacher training…

This study investigates the quality of higher education institutes' (HEIs') administrative services by assessing student satisfaction in the context of Total Quality Management (TQM). Differences between students' perceptions and expectations of administrative service quality are examined and discussed. A questionnaire survey was developed…

Many Higher Education institutions outsource online course development to an online program management (OPM) provider because of a lack of budget, staff, and technology. Current research indicates that OPM providers often do not have instructional design (ID) services tailored to a specific university. This research uses a case study to analyze a…

The ability of students to perform quantitative analysis is a fundamental aspect of analytical chemistry courses and laboratories. In this laboratory experiment, students quantitatively analyze both liquid and solid samples through the use of internal standard calibration and ATR-FTIR spectroscopy. Using a problem-based approach to selecting their…

The study aims to investigate the internally driven factors that should contribute to quality in the teaching process in order to inform the current measures of teacher performance in higher education. Previous studies reported ambivalent views and reactions towards measures of quality which raised the presumption that quality processes were not…

The disruption caused by COVID-19 has accelerated many changes already emerging within work and higher education sectors. With the rapid move to online and distance learning models, the value of alternative forms of work-integrated learning (WIL), in spaces other than physical workplaces, has been realized. After the state of 'panic-gogy' where…

The Higher Education Commission in Pakistan and China is are responsible to check that all educational institutes of Pakistan comply with the Quality Assurance Framework (QAF). Work distribution, access to the digital library and the number of PhD faculty members in the institutes, are important for Higher Educational Institutes (HEIs) because…

Each country in the world has its own individual approaches to the quality assurance system of higher education, so the quality of educational services in each country is different. The developing countries should be guided by the standards and recommendations put forward by the world's leading countries in the field of the assurance system of…

Over the past decade, with the support of Erasmus Mundus, the number of joint degree programmes in Europe has increased rapidly. In Asia, joint degree programmes have also gained popularity due to the growth of transnational higher education in the region since 2000. However, a joint degree programme is a highly complex and coordinated activity…

This paper is a narrative across 28 years in academic development. Four phases are described, showing how initially naïve conceptions about academic development have been addressed, enabling a growth towards a more holistic understanding of how diversity, quality assurance, and community networks can productively interface. This narrative will,…

Beyond the opportunity of crisis, the climate is favorable for major change in quality review. This report presents five specific steps that can lead to reinventing review of quality in higher education, a post-COVID redesign of accreditation and quality assurance that, if effective, will establish a foundation for the next era of these important…

The sudden closure of higher education providers is virtually unknown among publicly funded higher education institutions in the UK, but "market exit" is commonplace among private higher education providers. The UK government is actively championing the expansion of private higher education providers despite a dearth of research on the…

Constructive Alignment (CA) is neither the panacea, nor the unalloyed evil depicted in the majority of higher education discourses. But rather, the theory is a heuristic and accessible representation of commonly agreed upon aspects of modern curriculum and educational theory, designed explicitly to support learning and teaching. However, when…