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Sitzmann, Traci; Ely, Katherine; Bell, Bradford S.; Bauer, Kristina N. – Journal of Experimental Psychology: Applied, 2010
Although online instruction has many potential benefits, technical difficulties are one drawback to the increased use of this medium. A repeated measures design was used to examine the effect that technical difficulties have on learning and attrition from voluntary online training. Adult learners (N = 530) were recruited online and volunteered to…
Descriptors: Electronic Learning, Technical Support, Distance Education, Adult Basic Education
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Hardaker, Glenn; Singh, Gurmak – Campus-Wide Information Systems, 2011
Purpose: This exploratory study seeks to identify the factors that influence the adoption and diffusion of instructional technology at five prominent universities in the UK. The study aims to examine the organisational factors that enable and inhibit organisational adoption and diffusion of innovation. Design/methodology/approach: A qualitative…
Descriptors: Foreign Countries, Electronic Learning, Technical Support, Innovation
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Peck, Craig; Mullen, Carol A.; Lashley, Carl; Eldridge, John A. – AASA Journal of Scholarship & Practice, 2011
In this evidence-based practice article the authors investigate the challenges that leaders (administrators, staff, and teachers) face in high schools where personnel navigate technology reform. We studied an American comprehensive high school within a large school district in southeastern United States. School administrators and teachers faced…
Descriptors: High Schools, Teaching Methods, Technology Education, Technology Planning
Jackson, Robert Jonathan – ProQuest LLC, 2009
The focus of this research is an examination of service quality provided by non-centralized technology personnel, Local Technical Support Providers (LSPs), at a southern research university. The SERVQUAL instrument was selected to measure service quality of LSPs within the Academic Affairs Division. The rationale for selecting and testing SERVQUAL…
Descriptors: Technical Support, Higher Education, Research Universities, User Satisfaction (Information)
Larson, Lotta; Kuhn, Cyndi Danner; Collins, Royce Ann; Balthazor, Gerri; Ribble, Mike; Miller, Teresa Northern – Principal Leadership, 2009
High school students spend much of their educational journeys immersed in "old" literacies of paper, pencil, and print books. But outside of the classroom, they are exposed to information and communication technologies--such as blogs, wikis, Internet browsers, multimedia, social networking sites, and a wide range of software--each of which demand…
Descriptors: Educational Technology, High School Students, Professional Development, Technical Support
Villano, Matt – Campus Technology, 2009
Protecting one's institution's technology assets and resources is all about maximizing return on those investments--and that means driving users to take full advantage of new technology rollouts, and not sapping or overburdening help desk resources because users are not fully versed in and encouraged to use new tools. That means one will need to…
Descriptors: Outcomes of Education, Information Services, Technical Support, Technology Uses in Education
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Mtebe, Joel S.; Raphael, Christina – International Journal of Education and Development using Information and Communication Technology, 2013
Recent developments in Information and Communication Technologies (ICTs), especially eLearning, have heightened the need for University of Dar es Salaam (UDSM) to supplement on-campus face-to-face delivery as well as meeting increased students' enrolments through blended distance learning. Since 2008, the University has been offering three…
Descriptors: Student Experience, Blended Learning, College Students, Barriers
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Al-Asfour, Ahmed; Bryant, Carol – American Journal of Business Education, 2011
This research examined the perceptions of Lakota Native American students taking a Business online course at the Oglala Lakota College on the Pine Ridge Reservation. The study was conducted in the fall of 2010 and spring of 2011. The themes found in this study were flexibility, transportation, communication, and technical support. Furthermore, the…
Descriptors: American Indian Students, Online Courses, Business Administration Education, Tribes
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Zhang, Weiyuan; Cheng, Y. L. – International Review of Research in Open and Distance Learning, 2012
E-learning has become an increasingly important teaching and learning mode in educational institutions and corporate training. The evaluation of e-learning, however, is essential for the quality assurance of e-learning courses. This paper constructs a four-phase evaluation model for e-learning courses, which includes planning, development,…
Descriptors: Foreign Countries, Electronic Learning, Instructional Design, Technical Support
Agnew, David W. – ProQuest LLC, 2011
Public school principals must meet many challenges and make decisions concerning financial obligations while providing the best learning environment for students. A major challenge to principals is implementing technological components successfully while providing teachers the 21st century instructional skills needed to enhance students'…
Descriptors: Technical Support, Public Schools, Technology Integration, Educational Technology
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Olaniran, Bolanle A. – International Journal of Virtual and Personal Learning Environments, 2010
The semantic web describes the process whereby information content is made available for machine consumption. With increased reliance on information communication technologies, the semantic web promises effective and efficient information acquisition and dissemination of products and services in the global economy, in particular, e-learning.…
Descriptors: Educational Environment, Electronic Learning, Information Dissemination, Information Management
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Vijaykumar, R. – Journal on School Educational Technology, 2011
Information and communication technologies are today playing a very important role in transforming the mode of imparting education. The trend in educational system has seen a leaning towards upgrading and updating knowledge and ideas to face increasingly demanding in order to meet the rapid expansion of knowledge. Technology enabled teaching have…
Descriptors: Educational Trends, Trend Analysis, Information Technology, Technology Integration
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Tenekeci, Ebru Heyberi – Turkish Online Journal of Educational Technology - TOJET, 2011
The purpose of this paper is to present the preliminary study findings from an ongoing PhD study. In this paper, the researcher presents the preliminary study that was carried out with a number of schools in England and Northern Cyprus in order to identify the background or big pictures of each country in terms of available ICT tools that are…
Descriptors: Foreign Countries, Comparative Analysis, Comparative Education, Questionnaires
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Neyland, Edwina – Australasian Journal of Educational Technology, 2011
This report examines factors associated with integration of online learning in Sydney region high schools. Past studies have shown that schools can be identified as operating at a certain level of use--ranging from non-use, through stages such as entry, and adaptation, arriving at transformation--when a focus on technology shifts to a focus on the…
Descriptors: Foreign Countries, Electronic Learning, High Schools, Online Courses
Lee, Benjamin Bradley – ProQuest LLC, 2010
This study offers guidance to policy makers, educational leaders, and researchers about the aspects of Educational Technology (EdTech) implementation in which investments of money, time, or investigative inquiry will yield highest impacts. Beginning from the observations that: (1) the power and ubiquity of contemporary technologies have…
Descriptors: Technical Support, Technology Integration, Program Effectiveness, Educational Technology
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