Conceptualising the quality of higher education as "fitness for purpose" begs the question of "whose purpose"? Thus, understanding who has dominance over Australia's higher education system, and what purpose it is seen to fulfil, is important for ensuring that current quality assurance methods are effective. This paper presents…

Purpose: This study aims to examine the impact of the transformation of an assessment on students' performance and perspectives in an English for Academic Purposes course in Hong Kong. The assessment was changed from the traditional pen-and-paper mode to an unproctored online mode. Design/methodology/approach: Using mixed methods, the research…

This paper studies the service quality (SQ) of higher education institutes (HEI), offering professional courses from the perspective of faculty as they are the service providers as well as a major stakeholder in the educational arena. PHEISQUAL (Professional higher education institute service quality) scale has been developed to measure the…

Efforts to increase student satisfaction as higher education customers need to be made, since student satisfaction is related to the university quality. This research aimed to study the model of student satisfaction as university customers by using survey method. The sample was determined to be 208 people who were obtained by proportional random…

The purpose of this study was to determine the effect of the effectiveness of the application of teaching factory learning and Internal Quality Assurance System on motivation of quality culture. This was a quantitative research which is analyzed using multiple regression. The sample used in this study were 79 teachers who were taken by purposive…

The demand for large-scale assessments in higher education, especially at an international scale, is growing. A major challenge of conducting these assessments, however, is that they require understanding and balancing the interests of multiple stakeholders (government officials, university administrators, and students) and also overcoming…

The paper investigates quality management in teaching and learning in higher education institutions from a principal-agent perspective. Based on data gained from semi-structured interviews and from a nation-wide survey with quality managers of German higher education institutions, the study shows how quality managers position themselves in…

In the regulation of higher education in the United States, there are three key players: the United States Department of Education, accrediting agencies, and the states--collectively known as the regulatory triad. States play the important role of authorizer--the consumer protection leg of the triad. In 2019, the State Higher Education Executive…

Online education is a relatively new manifestation in academia and as such, there are still many gaps in the knowledge of how to transfer face-to-face components of a classroom to the online platform. One of these gaps is how to encourage instructor-student relationships when the online platform is by nature anonymous. It can be difficult to…

Quality assurance is a major topic in discussions of higher education. General quality indicators for learning processes emerge as a part of the concept to emphasise dimensions that predicts students' learning outcomes. How can teaching designed as inquiry-based learning (IBL) improve process quality? By exploring how the curriculum is applied in…

As Information Systems courses have become both more data-focused and student numbers have increased, there has emerged a greater need to assess technical and analytical skills more efficiently and effectively. Multiple-choice examinations provide a means for accomplishing this, though creating effective multiple-choice assessment items within a…

Open Educational Resources (OER) in higher education cannot be put into practice without considering institutional contexts, which differ not only globally but also within the same country. Each institutional context provides educators with opportunities or limitations where Open Educational Practices (OEP) and OER for teaching and learning are…

Purpose: Higher education institutions are required to evaluate program quality through cyclical program review processes. Despite often being considered the "gold standard" of academic review, there persists dissatisfaction with the lack of integration of program review findings into other planning processes, such as budgeting,…

The efforts in establishing quality assurance schemes in Croatia have faced a relatively new task of evaluating their effect on multiple levels. The effects of institutional compliance with European and national quality assurance framework and introduction of higher education management approach tools for internal quality assurance are noticeable…

Many quality assurance policies for teacher education are linked to the assessment of their training and although this is widely studied, the subjects' perspectives have not been taken into consideration. This study sought to answer: how do the subjects perceive these education assessments and how do those assessments influence their training? A…