This task analysis for positions at the Claretian Medical Center in southeast Chicago was developed to improve communication and customer service in the workplace. The task analysis was prepared through clinic tours, employee interviews, and supervisor questionnaires. It is used for the purpose of curriculum development for onsite instruction in…

This proceedings contains 30 papers: "What Matters in Planning a Conference" (Ahmed et al.); "Faculty Motivations for Learning To Teach at a Distance with Instructional Technology" (Armstrong); "The Use of Literature in Qualitative Research" (Austin, Babchuk); "Reading Women's Lives" (Baker-Clark);…

Employees of Hannaford Brothers Company, Nichols Portland, and Wood Structures in the Casco Bay area of Maine participated in a series of tours at each worksite for three consecutive Tuesdays in August 1995. Each group of employees, some of whom were limited English speakers engaged in workplace literacy classes, planned a tour of their facility,…

During the Workplace Training Project, workplace trainers from Oregon's Lane Community College (LCC) provided workplace math classes to employees of an area business, PW Pipe. The math training was designed to help employees increase their proficiency in math and thereby reduce production error rates. During the training, PW Pipe's employees…

These eight chapters share diverse experiences, lessons, and tips gleaned by the Massachusetts Workplace Literacy Consortium. "Workplace Needs Analysis (WNA)" (Harneen Chernow, Emily Singer, Jenny Lee Utech) focuses on the Worker Education Program's (WEP's) strategy, including tools, access, interviews and focus groups, presenting findings to the…

Available world statistics, however limited, indicate a trend toward the universalization of literacy, reason for cautious optimism. Deep commitments and bold action are necessary to eradicate illiteracy by the year 2000. Some important facts do not appear in statistical data, for example: (1) most literacy gains result from expansion of schooling…

Though increasing attention has been focused on overcoming basic and functional illiteracy, little attention has been paid to adult literacy educators' professional development. A study identified the education and training needs of Florida's literacy leadership. Instructor and administrator surveys were sent to all agencies receiving funding from…

This document is the second volume of the Adult Literacy Leadership Project, an effort to identify the educational and training needs of Florida's literacy personnel--instructors, administrators, and advisors. This volume contains three background research papers on topics related to the theme of the study used in preparing its analysis and…

Basic skills education has become a pressing need in the construction industry as jobs become more complex and fewer workers have needed skills. However, the construction industry lags in spending on training for entry-level workers. The Home Builders Institute (HBI) is testing a pilot basic skills program that it hopes will prove useful to the…

This kit is an aid to the assessment, referral, placement, and recognition of achievement of adult literacy and basic education students across Victoria (Australia). It is designed as a guide to the integration of current assessment with new placement processes within the context of the new Adult Basic Education Accreditation Framework and the…

Individually administered literacy assessments were conducted with approximately 6,000 adults representing the 20 million persons served by the U.S. Department of Labor's (DOL) Employment and Training Administration through the Job Training Partnership Act (JTPA) or the Employment Service/Unemployment Insurance programs. Information-processing…

A survey instrument developed in 1991 by the Massachusetts Job Council to ascertain basic information regarding funds spent on job training and to provide state policymakers with information about those being served and what services are being provided was used as a model to develop a program assessment instrument. The program assessment…

A JTPA/FEL (Job Training Partnership Act/Family English Literacy) demonstration project is reported that involves a partnership between the Lao Family Community (LFC) of Minnesota, the City of St. Paul, and St. Paul Public Schools/Adult Basic Education. The goal is to provide workplace literacy instruction to refugees with limited English…

A literacy program was developed and conducted through the tribal library for the members of Santa Clara Pueblo (New Mexico). Two library staff members surveyed the community, developed a literacy program, and then implemented it. The program included both individual and group tutoring. The group classes were more successful, with 64 enrollees and…

A discussion of biliteracy development for Latino adolescents and young adults in the public schools focuses on the situation in one high school, examining its dynamics, tensions, and possibilities. It is found that while the students in question are often over 16 and taught in high school, they are surrounded by the conceptions, orientations, and…