Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Twenty-first century organizations are increasingly becoming global information networks where the emphasis on written communication is growing exponentially. Effective writing skills are becoming more essential to workplace success and thus a central focus in business programs across the country. This article addresses writing issues in business…

This paper explores possible important relationships and sympathies between Amartya Sen's Capabilities Approach framework for understanding the human condition and the educational ideas of John Dewey and Paolo Freire. All three focus on the importance of democratic values in a fair, well-functioning society, while Sen and Freire especially…

A chief purpose of schooling is for students to master the knowledge and skills contained in the curriculum. Schools, however, can also intentionally build personal competencies that are necessary for students' success in school, the purposeful navigation of life's challenges, and the pursuit of personal interests and ambitions. A personal…

The Kurdistan Regional Government (KRG) began an ambitious reform of the Kurdistan Region of Iraq's (KRI's) kindergarten through grade 12 (K-12) education system beginning in 2007 in an effort to modernize the curriculum, upgrade school facilities, and raise the quality of instruction. In 2010, RAND was asked to conduct a one-year study to assess…

For months, the Common Core State Standards (CCSS) have been debated throughout the media, legislatures, education organizations, and households across the country. Education groups have released statements both in favor of the standards and opposed. As these arguments are being tossed around, 44 states and D.C. are implementing CCSS and other…

Most special education administrators do not get the chance to network regularly with professional peers to discuss job challenges and strategies. School-district special education directors routinely juggle complex, difficult, time-consuming, and emotion-laden job demands, but when things get tough, they usually find themselves solving problems…

Teacher evaluation has emerged as a key strategy for improving student outcomes in public education. The rationale is compelling: teachers vary widely in their effectiveness, and evaluation systems need to identify and address this variation. Performance evaluations have historically been largely perfunctory: no meaningful feedback is provided, no…

Charter public schools serve a variety of roles in education reform: innovation labs, havens from failing traditional schools; and competitors for pubic resources. Education leaders have the opportunity to use high quality charter schooling to innovate not only in developing transformative schools but, more importantly, in creating great public…

How can we prepare practicing and aspiring education leaders for the complex, adaptive challenges they face? In "Helping Educators Grow," Eleanor Drago-Severson presents a new approach to leadership development. Too often, she argues, we teach leadership development the same way we teach world history: just the facts. Instead, we need to…

Coaching is a key ingredient for the successful implementation of evidence-based practices (EBP). Coaching helps educators make informed decisions about instruction and program organization that will lead to intervention practices that help children and youth learn more effectively. The National Professional Development Center on Autism Spectrum…

In this article, I provide findings from a multisite case study of three urban high schools. In each of the schools, principals endeavoured to foster the capabilities of their department chairs to enhance school-wide instructional capacity and increase student achievement. Data were gathered from interviews, participant observations and document…

The performance-driven project management program examined in this article was funded to support a variety of technical assistance efforts designed to strengthen the performance of small and medium enterprises in the Turkish Cypriot community in Cyprus. The customized program combined progressive workshops with hands-on and distance coaching by…

Higher education institutions (HEIs) in South Africa are facing challenges arising as a result of the shift from traditional teaching activities to a combination of research and teaching. Increasing emphasis on research, an integral part of this transformation of higher education, has required HEIs to develop and implement capacity development…

A marked increase in student enrolments in South African public universities over the last two decades have admitted substantially more 'non-traditional' students to the sector. These students typically have unsatisfactory levels of school performance, lack communication skills (especially in English) and mostly have first-generation status. The…