Attention to evaluation quality is commonplace, even if sometimes implicit. Drawing on her 2010 Presidential Address to the American Evaluation Association, Leslie Cooksy suggests that evaluation quality depends, at least in part, on the intersection of three factors: (a) evaluator competency, (b) aspects of the evaluation environment or context,…

Purpose: The purpose of this study is to explore the perceptions of international students of service quality delivery (SQD) in a Malaysian public university. Design/methodology/approach: The study was limited to the University's immediate physical environment and its associated human and systems-based services. The physical environment in this…

This chapter introduces the concept of benchmarking and how higher education institutions began to use benchmarking for a variety of purposes. Here, benchmarking is defined as a strategic and structured approach whereby an organization compares aspects of its processes and/or outcomes to those of another organization or set of organizations to…

Although postsecondary education for people with intellectual disabilities can improve their chances of employment and create a more satisfying life, higher education is becoming a more usual avenue of postschool learning. As part of a 2-year Certificate in Contemporary Living (CCL) Program offered at Trinity College Dublin, students audited…

This year's "Tennessee Higher Education Fact Book" consists of five sections and an appendix of additional resources and terminology. The five main sections of the report provide data on Student Participation, Student Success, Academic and Fiscal Trends, Quality Assurance Funding, and Outcomes-Based Funding. Each section begins with…

The members of the Large Countywide and Suburban District Consortium--a group of large, highly diverse, and successful districts across the country--have made great strides in achieving college and career readiness for all students. While they are succeeding, the consortium proposes that more could be done to accomplish their objectives through…

In November 2014, with broad bipartisan support, Congress reauthorized CCDBG [Child Care and Development Block Grant] (the major federal child care program) for the first time since 1996. The new law strengthens CCDBG's dual role as a major early childhood education program and a work support for low-income families. This implementation guide is…

The rate and scope of internationalization of Chinese higher education has been unprecedented. Eight sections discuss how: (1) China's internationalization of higher education is on a fast track; (2) The United States is the most favored country destination for Chinese students; (3) There have been recent changes in higher education relations…

A recent report published in the United Kingdom proposed the image of "an avalanche" to describe the radical changes affecting tertiary education in many parts of the world (Barber, Donnelly and Rizvi, 2013). Indeed, powerful transformative forces of three kinds--rupture factors, crisis factors and stimulus factors--are challenging…

With quality assurance related to the Bologna goals, universities are required to fulfil internationally accepted standardized criteria of quality. This tends to reinforce control in assessment. However, control-oriented evaluations seem to lack meaning for academic staff. The article explored the possibilities and space for improvement-oriented…

As traditional universities grapple with an onslaught of demand for distance education a recurring call to ensure quality in such offerings arises. The Quality Matters Program intends to guarantee such quality through a peer-centered process and offers a certification process to help assure quality in online and blended courses. This report is a…

Benchmarking as a type of knowledge-sharing around good practice within and between institutions is increasingly common in the higher education sector. More recently, benchmarking as a process that can contribute to quality enhancement has been deployed across numerous institutions with a view to systematising frameworks to assure and enhance the…

The course design and development process (often referred to here as the "production process") at Embry-Riddle Aeronautical University (ERAU-Worldwide) aims to produce turnkey style courses to be taught by a highly-qualified pool of over 800 instructors. Given the high number of online courses and tremendous number of live sections…

The Australian government initiated a review of higher education in 2008. One of the outcomes of the review was the formation of a national regulator, the Tertiary Education Quality and Standards Agency (TEQSA), with responsibilities to: register all higher education providers, accredit the courses of the non self-accrediting providers, assure…

This cross-case comparative study at Western Community College and the University of the Coast explored through a constructive lens the characteristics that lead to sustainable, high quality service-learning programs and how they are implemented at institutions of higher education. The researchers determined that both Western Community College and…