This brief is the second in a series of three that report the findings of a study examining promising practices for college and career access providers working in NC high schools. This brief will focus on how clarity on the roles of individual staff members can impact the effectiveness of these individuals in their work. The research team collected and analyzed qualitative data from organizations and school staff working in three high schools in the northwest region of the state. These data show the importance of role clarity on the ability of college and career services staff to collaborate and effectively serve students. Alleghany, Ashe County, and West Wilkes High Schools would all benefit from solidifying the roles and responsibilities of each college and career service staff member and from communicating them to the larger school community.