UK universities are widely regarded as being among the best in the world. Maintaining the highest academic quality and standards is crucial to that reputation. This paper explains how universities ensure that students can have confidence that the time and money that they invest in their education are well spent. The UK model for assuring quality…

The Australian higher education system has experienced significant changes since the mid-1980s. Notable are introduction of an income-contingent loan (the Higher Education Contribution Scheme) for "government" funded places; changing from aid to trade with respect to international students, including introduction of full fees for such…

The purpose of this study was to develop and validate an observation measure designed to capture teachers' use of interactive teaching skills within the delivery of the All Stars substance use prevention program. Coders counted the number of times teachers praised and encouraged students, accepted and used students' ideas, asked questions,…

This is the third in a series of policy reports on the results of a four-year study of America's education schools. This report focuses on the need for quality education research and on the preparation of scholars and researchers who conduct such research. Approximately two decades into a school improvement movement, education research is assuming…

This booklet aims to provide policy advice and support to decision-makers and managers in the area of quality assurance in higher education. In order to do so, the authors describe and discuss major issues that decision-makers in charge of quality assurance need to consider for the creation or development of an external quality assurance (EQA)…

This article reports on a case study of the e-learning production unit at the University of Pretoria, South Africa. Phase 1 of the study, completed in 2003, was the design and development of a process-based quality management system for web-supported learning (WSL) using a basic ISO 9000 approach (University of Pretoria, 2003). The second phase,…

Over the last decade the proportion of students in higher education obtaining aggregate marks over 60 per cent has steadily increased. Whilst standards of learning and teaching may have improved due to the existence of quality assurance agencies and the efforts of individual higher education institutions a significant factor remains that could…

This paper is a case study of the emergence of an evaluation culture in the public sector and particularly in education in Ireland over the past three decades. It suggests that the emergence of this culture was strongly influenced by external factors, particularly the European Union (EU), and to a lesser but significant degree, the Organisation…

Purpose: This paper sets out to examine methods that can be used to enhance the quality and consistency of dissertation assessment. Design/methodology/approach: The paper includes a review of literature on quality, consistency and criteria of dissertation assessment to highlight the current practices in higher education. A case study approach was…

Purpose: The purpose of the study is to report on an in-depth exploration of service quality in an Information Technology service department in a Higher Education Institute (HEI) and to evaluate the instrument used. Design/methodology/approach: The study surveys customers using the SERVQUAL instrument, which is one of the most widely used and…

Purpose: This paper aims to report the process and outcomes of a case study which introduced internal evaluation procedures into academic departments of a university in Iran. The purpose of the study was to identify what benefits could arise from using internal evaluation, and what obstacles existed to its successful introduction.…

This article deals with the investigation of the psychometric quality and constructs validity of algebra word problems generated by means of a schema-based version of the automatic min-max approach. Based on review of the research literature in algebra word problem solving and automatic item generation this new approach is introduced as a…

It has been suggested that growing interest in curriculum assessment and development in higher education is the result of a number of external and internal factors. External factors include increasing government interest in quality assurance, accessibility, and degree completion rates; growing recognition of the important role university graduates…

As instructors adopt web-based learning environments, they must consider how students' evaluations of learning reflect the overall quality of instruction. Traditional course evaluations are used for faculty retention, tenure and promotion decisions, but also provide instructors with valuable information on the quality of their instruction. This…

There is significant potential for error in long production processes that consist of sequential stages, each of which is heavily dependent on the previous stage, such as the SER (Scoring, Equating, and Reporting) process. Quality control procedures are required in order to monitor this process and to reduce the number of mistakes to a minimum. In…