Examines issues and trends surrounding the changing library environment, and how changes have influenced the role of librarians. Analysis of the library environment in the past, present, and future included four elements: (1) role of the librarian; (2) library collections; (3) technologies; and (4) users' needs. (AEF)

Examines quality in school library media programs in relation to the quality of education offered in the schools. School reform efforts that have evolved to a focus on learning are discussed; roles of the school library media specialist are described; and implications of centering the library on learning are considered. (LRW)

Based on a 1993 survey of 187 children's librarians in 14 states, this status report summarizes and discusses data representing input measures, output measures, fill rates, and special questions about the relationship between school and public libraries. It makes recommendations for improving the quantity and quality of data used to make decisions…

Describes ways that the Denver Public Library's interlibrary loan department has adapted electronic-messaging technology to improve interlibrary loan services. Patron-initiated requesting, via e-mail or OCLC's order option, is discussed; the role of the OPAC is explained; and implementation and staff training is described. (LRW)

Based on the authors' experiences as catalog, reference, and network resources librarians, this paper examines traditional methods of operation and the emerging blending of duties and the effects on individuals and the profession. Examines changing demands on library users as a cause for the blurring lines. Concludes that catalogers and reference…

At Colorado State University, the library liaison works with the director of the first-year composition program to design Web pages for courses. Discusses the rationale behind the use of Web pages to teach library research skills, and provides illustrated examples. Includes the frequency of use of the pages and teacher feedback. Analysis of…

Assesses the history and development of library services to Latinos. Discusses the history, role, and impact of key professional associations. Identifies, analyzes, and discusses the relevance of major studies, reports, and other publications, calling attention to the paucity that prevails in professional literature addressing this population.…

Describes successful public relations efforts in 23 Illinois public libraries. Highlights include fundraising efforts; innovative program design; community involvement; media coverage; referendum promotions; student reading initiatives; and local business involvement. (LRW)

Competent Internet-based library services can only be offered if appropriately qualified staff is available. To promote this development in Germany the Bertelsmann Foundation and its project partner, the ekz.bibliotheksservice GmbH are developing a special Web-based Training Course for Librarians. Progress to date is described. (Author)

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Defines "values" and lists the eight values (stewardship, service, intellectual freedom, rationalism, literacy and learning, equity of access, privacy, democracy) derived by the author in an earlier work. Gives a brief history of the evolution of human-to-human reference service and discusses its future. Relates each of the author's eight values…

Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values and models of service; technology and change; new models and old values; and the "right" model of reference service. (AEF)

Summarizes speeches from a debate about the future of reference librarians. Highlights include a decline in traditional reference statistics; the growth of commercial online reference services; attempts to move traditional services to the Web; and users' needs for librarians to help them find authoritative, unbiased, free information. (LRW)

Highlights Web sites school library media specialists can use to help children deal with crisis and loss. Sources include: government; authorities in the field; media access and support; professional associations; and centers/other support groups. Includes suggestions provided on Web sites of the American Psychological Association, the National…

Changes in user needs resulted in Colorado State University Libraries' decision to turn a traditional library computer lab into an information commons. Issues raised during implementation are discussed, staff training modules are described, and the center's success is evaluated. Training quickly became a critical factor. (AEF)