It has been suggested that one of the purposes of archival description is to establish grounds for presuming the authenticity of the records being described. The article examines the implications of this statement by examining the relationship between and among authenticity, archival description, and archival accountability, assessing how this…

Employee-based errors result in quality defects that can often impact customer satisfaction. This study examined the effects of a process change and feedback system intervention on error rates of 3 teams of retail furniture distribution warehouse workers. Archival records of error codes were analyzed and aggregated as the measure of quality. The…

The government of Ireland, like many European countries, is currently under severe pressure from external forces to grow the economy. One possible way to maintain and grow its economy is through the production of a highly educated and globally competitive workforce. In an effort to develop such a workforce, the government, through the Department…

Questions abound about the quality and purpose of American higher education in the early 21st century. Solutions have tended to be framed in terms of economic production and manufacturing quality control models, and these terms increasingly characterize state and federal systems of authority over colleges and universities. As Habermas theorized,…

This article examines notions of quality and quality assurance in higher education. It does this by raising questions such as whether quality in higher education is the same as, for example, quality of clothing or the quality of meat in local butcheries. The article questions the assumption that if certain things, such as criteria or…

Purpose: The common approaches to quality assurance (QA), as practiced by most post-secondary education institutions for internal quality monitoring and most QA authorities for external quality monitoring (EQM), have been considered by many researchers as having largely failed to address the essence of educational quality. The purpose of this…

The purpose of this study was to determine in what ways the quality of plans developed by individualized family service plan (IFSP) teams changed following targeted revisions to the IFSP form and instruction manual. IFSPs were collected from 94 family service coordinators, one IFSP from each before and one from each after the form revision. The…

Adult community learning in Wales covers a number of curriculum areas, delivered by a range of providers, including the voluntary sector. Classes reflect Welsh Assembly Government policy priorities, including improving levels of literacy and skills, decreasing economic inactivity and building community regeneration. A variety of community-based…

This paper examines the translation of global educational norms of quality assurance in two countries with very different regulatory regimes in higher education: Chile and South Africa. The translation process is conceptualised here as a contested socio-political process of appropriation and creation of meaning. Drawing upon the…

While the past two decades have seen significant expansion and harmonisation of quality assurance mechanisms in higher education, there is limited evidence of positive effects on the quality of core processes of teaching and learning. The paradox of the separation of assurance from improvement is explored. A shift in focus from surveillance to…

The paper is a reflection on the pasts and futures of quality assurance in higher education. It poses questions about the correlation between the geographical and political spread of quality assurance on the one hand and the resulting educational benefits on the other; about the divergences between critics and practitioners on the likely impacts…

In the first part of this dissertation, I document wiki usage in U.S. K-12 settings by analyzing data on a representative sample drawn from a population of nearly 180,000 wikis. My research group, which I lead and managed, measured the opportunities wikis provide for students to develop 21st century skills such as expert thinking, complex…

This descriptive work urges U.S. policymakers to consider the English system of school inspections as a way of expanding our understanding of student achievement. Such an innovation is timely, according to the report, because the No Child Left Behind legislation is coming up for reauthorization. Using data largely from the English Office for…

School inspections are expected to have an impact on data use and improvement of schools. Schools are expected to generate data (e.g., self-evaluation reports and student achievement results) as part of the inspection process. This process, in turn, also generates data (e.g., inspection reports) for school improvement. The high-stakes context in…

An examination is an important component of any institution that educates people. It is a form of assessment used to measure the students' understanding of the concepts and principles they would have learnt. Zimbabwe Open University, an Open and Distance Learning institution has been setting its own examinations for the academic programmes…