Identifies human performance (HP) models of five prominent human performance technology authors; contrasts the models with each other; combines elements into a new model; and discusses how the model can be used to help assess performance problems and explain HP to clients at three different levels. (LRW)

Technology can extend human memory and improve performance, but bypassing human intelligence has its dangers. Cognitive apprenticeships that compress learning experiences, provide coaching, and allow trial and error can build complex problem-solving skills and develop expertise. (SK)

Discussion of human performance technology (HPT) interventions focuses on requests for solutions to problems that involve conflict between the FEFM ("Fix 'em for me") Virus and the WIIFM ("What's in it for me?") Requirement. Building a relationship of mutual trust and confidence with the client and demonstrating responsiveness…

Considers aspects of knowledge management that have the potential to enhance human-performance-technology research and practice. Topics include intellectual capital; learning organization versus organizational learning; the importance of epistemology; the relationship of knowledge, learning, and performance; knowledge creation; socio-technical…

Suggests that human performance technologists need to have an analysis approach to support the development of an appropriate set of improvement recommendations for clients and then move to an action plan to help them see results. Presents a performance improvement model and a systematic approach that considers organizational context, ownership,…

Discussion of human performance technology and a shift from emphasizing training to emphasizing performance focuses on a review of articles from "Performance Improvement". Results show most articles were focused on processes and particular interventions in business and industry and did not include evaluation that addressed added societal…

Discusses needs assessment and evaluation as strategic processes within the human performance technology framework and explains how practitioners can coordinate these two steps to save time and money in performance improvement interventions. Describes a performance improvement framework and how needs assessment and evaluation relate to the…

Discussion of performance improvement in human performance technology focuses on the fact that not all favorite solutions may produce useful results. Highlights include a focus on meeting goals, not implementing solutions; three case studies that show popular misconceptions; determining instructional effectiveness; and how to check out popular…

Presents ideas regarding instructional design project management for performance technologists that are likely to increase client satisfaction. Topics include a project kickoff summary; maintaining communication, including submitting reports, talking to the client, addressing problems quickly, and follow-up; and closing the project effectively.…

Presents a performance technology approach to revenue enhancement, with the goal of improving customer retention through building customer value. Topics include internal branding, a way to make sure that what the company delivers matches what's promised in the advertising; product versus service brands; and customer satisfaction, including…

Burt Huber and his team from Ariel Performance Centered Systems won a performance support design award at last year's Online Learning Conference for their system at Payless shoes. Huber discusses some details of his organization's designs; how he approaches a client; how he assesses organizational readiness for performance support; role of…

Discusses the integrated concept of electronic performance support systems (EPSS) as a solution to meet performance needs of knowledge-rich workplaces where information overload is often a problem. Considers the adoption of information technology, task performance time, and support functions, and gives an example of an EPSS for marine shipping…

Discusses aspects of andragogy that are important for performance improvement professionals. Topics include the core andragogical model that presents core principles of adult learning; andragogy as an individual-transactional framework; individual learner differences; situational differences; and the Andragogy in Practice Model. (Contains 70…

This commentary is intended to start a conversation on ethical behavior in the marketing of our work, with a special focus on the issues that arise when marketing technology and related services. The general literature on marketing ethics suggests that marketers have more relaxed ethical values than the general public. Therefore, ethics should be…

Management experts claim that organizational learning, knowledge management, intellectual capital, and related concepts are more important to today's organizations than traditional assets such as natural resources and skilled labor. Management thus enters domains more typically studied by those in training, education, and human performance…